Information Technology Technician

firstPRO is now accepting resumes for an IT Technician in Springfield, MA. This is a contract to hire role and onsite 5 days per week. Vaccinations are required for this hospital setting role. Our IT On-Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer’s place of operation. You will bring the helpdesk to our client’s door while assisting and ensuring our clients receive the ultimate in customer service.Required SkillsCompTIA A+ certification or 3-year equivalent hands-on computer experienceOffice 365 System SupportProficiency working in Active DirectoryRemote Support Tools (TeamViewer, Bomgar, Quick Assist)Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)Desired SkillsHealthcare IT ExperienceManage Service Provider (MSP) ExperienceIT Helpdesk, Service Desk or On-Call Center SupportExperience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc)