Product Service Associate

Hiring a Product Support Associate in Cary, IL! Job DescriptionThe Product Support Associate serves as the primary point of contact for product quality concerns, ensuring timely and accurate resolution of issues while upholding a strong commitment to quality and customer satisfaction. In this role, you coordinate quality investigations, manage quality-related documentation and inquiries, and collaborate closely with internal teams across engineering, manufacturing, and quality to support continuous improvement and excellent customer experiences.ResponsibilitiesServe as the initial point of contact for product quality concerns and inquiries.Create, process, and track Quality Assurance inquiries from initial submission through to final resolution.Coordinate with internal departments such as engineering, manufacturing, and quality to investigate and resolve product quality issues.Draft and deliver 8D reports based on failure analysis, root cause investigation, and corrective actions.Coordinate customer returns, exchanges, and credits in alignment with established processes and service levels.Assemble, review, and route contract review documentation to appropriate stakeholders.Act as a resource for internal teams by responding to quality-related questions and providing accurate information and documentation.Support management with quality-related tasks, reporting, and data analysis as needed.Perform order entry and data entry tasks accurately within the ERP and documentation systems.Manage and maintain quality and product-related documentation, ensuring completeness, accuracy, and proper organization.Handle a high volume of requests while maintaining strong attention to detail and order accuracy.Communicate clearly and professionally via phone and email with internal and external stakeholders.Prioritize and manage multiple tasks and deadlines in a fast-paced, high-volume environment.Collaborate cross-functionally with multiple teams to support continuous improvement in product quality and customer satisfaction.QualificationsAt least 2 years of experience in a similar capacity, such as product support, quality support, or customer service in a technical or manufacturing environment.Experience working in a manufacturing environment.Hands-on experience using an ERP system for order management, data entry, or quality-related activities.Proficiency with Microsoft Office, including email and Excel.Strong product quality awareness and familiarity with quality-related processes.Accurate order entry and data entry skills with strong attention to detail.Work EnvironmentYou will work in a team of approximately 15 people in a fast-paced, high-volume environment with tight service level agreements. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is onsite for the first full month, then transitions to a hybrid arrangement with four days remote and one day in the office each week.Job Type & LocationThis is a Contract position based out of Cary, IL.Pay And BenefitsThe pay range for this position is $35.70 - $42.50/hr.RequirementsEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Cary,IL.Application DeadlineThis position is anticipated to close on May 22, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.