Customer Care Representative

Customer Services RepresentativeOur customer services representative are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.RequirementsRequirements for a customer services representative:Minimum of two (2) years of general work experience, customer service experience.Must be a minimum of 18 years of age.Must have been a licensed driver for at least two (2) years.Ability to work under time constraints and deadlinesProblem-solving and analytical abilitiesGood computer skillsA valid driver's licenseNo criminal convictions or DWI, DUI, assault, or possessionResponsibilitiesResponsibilities of a customer services representative:Collaborates with routing specialists and schedulers to optimize routesReview and respond to all incoming calls, confirming all details with the client, and review the reservation two weeks outDiscuss with the client the availability to review online reservationsField incoming calls for the exact day requests, ensure availability, and examine possible route changesInitiate all outbound calls to the city connect and accessTroubleshoot and resolve potential pick-up problems before they result in service issuesEnsure service on missed pick-ups by coordinating driver movement in the fieldAssist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivityOther duties assigned by the operation staffAvailable nights and weekendsEducation RequirementHigh school diploma or GEDBenefitsBenefits of a customer service agent:VacationSick timeLife & accident insuranceMedical, dental, and vision insuranceWellness programRetirement savings plan (401 K)Pay: $17.51/ per hourWe are an equal opportunity employer and welcome diversity to our teams.