Targeted Case Manager

POSITION SUMMARY: The Targeted Case Manager provides advocacy, coordination, and continuity of evidence-based care for individuals and families in need through a collaborative process of triage, assessment, planning, and communication. Participates as a member of a multidisciplinary treatment team. Reports to the Program Supervisor. QUALIFICATIONS: Bachelor’s degree in a Human Services related discipline and at least 1 year of experience in the mental health field. (Child welfare programs require 2 years of experience with at-risk populations and a child welfare certification.) Targeted Case Managers will have to be eligible to apply for the Certified Behavioral Health Case Management Provisional (CBHCM-P) application through the Florida Certification Board if not already certified and are required to “upgrade” from CBHCM-P to Certified Behavioral Health Case Managers after 1 year. FUNCTIONAL RESPONSIBILITIES INCLUDE: Completion of thorough assessments and coordination of community resources based on patient needs as per program requirements. Complete all clinical and administrative documentation based on established timelines as per program requirements. Communicate effectively and maintain cooperative relationships with internal and external resources. Develop service plans, treatment plans, and/or aftercare plans with clear goals and objectives as per program requirements. Maintain efficient workflow management and organization as per program requirements. Maintain proficient quality of clinical documentation as per program requirements. Other duties as assigned or needed as per program requirements. Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services. Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department. Provides oversight, auditing, and reporting. Completes administrative functions and data entry timely and accurate. Provides exceptional customer service in all communications and interactions with staff and the general public. Maintains confidentiality and remains calm under stress. Assists staff with support in all areas of functional responsibility in a courteous, supportive manner. Maintains and exhibits servant leadership qualities and exceeds customers’ expectations. Monday-Friday 8am-4:30pm