Head of Air Freight - North America

What You Can Expect:Air Product Strategy & PerformanceDefine and execute the North America air freight strategy in line with global objectives and market conditionsDriving volume growth, yield improvement, and overall profitabilityLead capacity planning across gateways and trade lanes, including consolidations and airline agreementsBuild and develop a high-performing Air Product team with a strong focus on accountability and results.Airline & Procurement ManagementEstablish and manage strategic relationships with key airline partners at regional and global levelsDrive competitive pricing, capacity agreements, and procurement strategies across the regionImplement structured carrier performance management, including KPIs and regular reviewsAct as the senior escalation point for airline-related operational and commercial issues.Commercial Enablement & GrowthPartner closely with Sales and Key Account teams to support strategic customers, tenders, and growth initiativesContribute to commercial strategy through targeted trade lane focus, product positioning, and solution developmentSupport customer engagement at senior levels to strengthen relationships and win new business.Operations & Execution SupportAlign with country and regional leadership to ensure consistent execution across operations and product teamsSupport resolution of complex operational challenges impacting service, cost, or performance.Leadership & GovernanceServe as a key member of the regional leadership team, providing strategic direction and market insightMonitor performance across volume, yield, and service quality to ensure sustainable growthEnsure alignment with global air freight policies, standards, and best practices.What You Bring:15+ years of experience in air freight forwarding, including at least 8-10 years in an air product leadership role with exposure to both operations and commercial strategyProven leadership track record, including building and developing high-performing teams, driving accountability, and managing across multiple locationsDeep understanding of air freight market dynamics, including capacity constraints, airline networks, pricing volatility, and gateway operationsStrong commercial acumen with the ability to balance yield, volume, and service performance in a competitive marketCustomer-focused mindset with experience supporting strategic accounts and aligning product strategy to client needsAbility to operate effectively in a fast-paced, volatile environment, adapting quickly to market shifts and capacity changesStrong stakeholder management and communication skills, with the ability to influence senior leaders, airline partners, and key customersAdvanced analytical and negotiation skills, particularly in high-value and capacity-constrained environmentsResults-driven, with a track record of delivering growth, improving margins, and strengthening product performanceFluent in English, both written and verbal; additional languages are an assetWillingness to travel as required to support regional operations, customers, and airline partners.