Overnight Staff

POSITION SUMMARY Ronald McDonald House Charities® of Maine provides comfort for the families of pediatric patients and supports programs that directly improve the health and well-being of all children. We are seeking 2 people for this role. The on-site, overnight staff employee is responsible for coverage of the House to be available to respond to any emergency, situation, and/or issue that may arise during the shift hours. Staff complete nightly security checks, noting any facility repairs in the maintenance log, administrative tasks, light housekeeping, and other duties assigned by the House Manager. The overnight schedule is Sunday - Tuesday from 9 PM to 8 AM or Wednesday – Friday 9 PM to 8 AM. Paid sleep time is designated from 11 PM to 7 AM. Work is performed under the general supervision of the House Manager who sets direction, reviews completed work with the employee and evaluates overall performance in accordance with the mission, policies, and procedures set by the organization. In the case of an emergency, the House Manager must be contacted immediately, and in the absence of the House Manager, the Executive Director. ESSENTIAL DUTIES AND RESPONSIBILITES The essential functions include, but are not limited to the following: Administrative - Maintain a positive House environment/follow the Personnel Handbook/Operations Manual. - Maintain open communication and effective reporting with the House Manager regarding families, volunteers, and needs of the facility. - Work to create cost-saving initiatives. - Participate in staff meetings and supervision as needed. Coverage – Additional - In the event of forecasted inclement weather, a 24-hour notice to report to duty the following day at 6 PM will be in effect and confirmed the following morning by 8 AM. - This position requires schedule flexibility to include occasional evening, weekend, and holiday coverage. Guest Rooms / Bathrooms / Facility - Following the WOW Factor protocol, check empty rooms and public bathrooms to be sure they are clean, presentable, and have the necessary stocked items. If necessary, clean and make up the rooms and/or bathrooms following the Guest Room/Facilities Checklists. Note any repairs in the maintenance log. - Conduct a full-house security check of doors, windows, electrical appliances, and indoor/outdoor lighting noting any repairs in the maintenance log. - Respond to and address any emergency, general activity, issue, and/or situation that may arise. - Snow removal to ensure access to all main entrances and all emergency exits during scheduled hours. - Interact and communicate with the families, enforcing House rules when necessary. Interpersonal - Interact and work well in a team environment. - Maintain a professional working relationship with the staff, volunteers, and board members. - Interact professionally/appropriately with families, support service personnel, donors, and the community. - Represent the Ronald McDonald House in a professional and appropriate manner when attending RMHC-sponsored events. - Take responsibility for articulating work needs in a professional manner. - Utilize effective problem-solving techniques. Volunteer Desk / House - 9 PM - Greet the evening volunteer. Discuss any unmet House needs, answer questions and communicate to House Manager if any additional training is needed. - Complete nightly procedures, including security checks. Complete any outstanding House needs and support families’ needs during the evening and throughout the overnight shift. - Complete opening procedures each morning. Open front office and meet with House Manager to transfer House. - Use HomeRoom to document and track guest families in the House. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED - Ability to interact effectively, appropriately, and professionally with staff, volunteers, families, support service personnel, and the community. - Ability to work independently to carry out and manage multiple projects under sometimes stressful situations. - Ability to handle sensitive and confidential situations and exercise appropriate discretion. EDUCATION & EXPERIENCE QUALIFICATIONS: - At least a two-year degree or equivalent experience in a non-profit or similar work environment. WORKING CONDITIONS/PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Ability to work a flexible schedule, when needed, according to the needs of the organization. Position works in an office environment that is set in a home-like environment. Some light housekeeping, grounds maintenance, and lifting may be required. Ability to access all areas of the House and grounds, including going up and down stairs. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, Ronald McDonald House Charities of Maine reserves the right to modify, add or remove duties and assign other duties as necessary. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed on this job description) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. Job Type: Part-time Pay: $18.00 per hour Expected hours: 33 – 35 per week Benefits: Paid training Schedule: 10 hour shift Evening shift Night shift Overnight shift Weekends as needed Experience: Front desk: 1 year (Required) Ability to Relocate: Portland, ME 04102: Relocate before starting work (Required) Work Location: In person