Help Desk Technician

Company DescriptionSepio Tek LLC is a technology-driven company specializing in IT support and services, dedicated to delivering reliable and innovative solutions to our clients. We prioritize quality, efficiency, and customer satisfaction in all aspects of our operations. Our team is passionate about resolving technical challenges and empowering businesses through robust IT support. At Sepio Tek LLC, we foster a collaborative and inclusive work environment, encouraging professional growth and teamwork.Role DescriptionThe Help Desk Technician will provide technical support and assistance for desktop computers, hardware, and software systems in a full-time, on-site capacity at our client location in Jackson County, GA. Daily responsibilities include diagnosing and troubleshooting technical issues, maintaining and repairing computer hardware, resolving help desk tickets, and ensuring the smooth operation of IT systems. The technician will engage with users to provide timely and effective solutions while maintaining a high level of customer service.QualificationsProficiency in working with desktop computers and performing computer repairsStrong skills in technical support and troubleshootingExperience in providing help desk support and assisting end-usersExcellent problem-solving and communication skillsAbility to work independently as well as within a team environmentPrior experience in IT support roles is highly beneficialRelevant certifications such as CompTIA A+, Network+, Microsoft) are a plus