Senior Living Resident Experience Partner

Senior Living Resident Experience PartnerAre you passionate about working with seniors? Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity? If so, we may have the perfect opportunity for you!Truewood by Merrill, West Covina is currently accepting applications for Resident Experience Partners to help support residents within our beautiful community they call home.Family means everything to us. From the communities we create to the connections we make with residents, everything we do is rooted in our history as a fifth-generation family business. We build on that family with the people we hire and the teams they form. As a family company, we can do things differently and for the past 30 years our long-term commitment to team members has been unsurpassed.Benefits for Full-Time EmployeesHighly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance).Company-paid Employee Assistance Program (EAP)Paid time off – 7 holidays, and 11 vacation days.Free daily meal every shift.401(k) with company match and immediate vesting.Tuition reimbursement for career growth.Company-paid short & long-term disability insurance.Pet insurance and team member discounts.Advance Pay benefit – access wages before payday.A stable, growing company with opportunities for advancement.Benefits for Part-Time EmployeesFree daily meal every shift.401(k) with company match and immediate vesting.Company-paid Employee Assistance Program (EAP)Tuition reimbursement for career growth.Pet insurance and team member discounts.Advance Pay benefit – access wages before payday.A stable, growing company with opportunities for advancement.ResponsibilitiesSupport smooth, efficient community operations by providing a high level of customer service to residents and assisting your community team members by achieving the standards as outlined in the HERO program.Activities – Assist the Active Living Program Director with all social activities in and out of the community. Help conduct activities that deliver vibrant cultural, physical, intellectual, educational, spiritual, social, service/volunteering, and special interest activities based on resident needs and input.Care – Assist residents with activities of daily living including dressing, meals, laundry, and general care.Concierge – Help satisfy customer-driven requests for services that are typically found outside the community. This process includes all activities from the initial receipt of request to coordination and delivery of the product and service.Dining – Whether in the dining room or providing room service, responsible for ensuring residents are receiving meals efficiently. Maintain the Standards of Excellence established by Merrill Gardens for cleanliness, customer service, and proper delivery in an organized and timely fashion. Assist in the preparation of breakfast, lunch, and dinner meals as well as special events as directed by the Chef. Perform various kitchen cleaning and storage activities.Housekeeping – Upkeep of resident apartments and common areas throughout the community to ensure all areas are clean, neat, sanitary and safe for residents, guests, and team members.Maintenance – Assist in the physical upkeep and maintenance of both interior and exterior building(s) and surrounding property. The goal is to maintain the building and its furnishings and finishes in good repair and ensure all systems follow applicable safety and fire regulations and federal, state, and local codes.Reception – Provide the first impression visitors have of the Front Desk and is responsible for greeting visitors, answering the telephone, and maintaining the front office area in a neat and organized manner.Other duties as assigned.QualificationsHigh school diploma required, college degree or equivalent preferred.One or two years related experience, training, or equivalent combination of education and experience.Senior living experience preferred.Must be at least 18 years of age.Physical RequirementsThis role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Merrill Gardens is an Equal Opportunity Employer.J-18808-Ljbffr