Desktop Support Technician
Occupations:
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsInstallation, Maintenance, and Repair Workers, All OtherComputer Occupations, All OtherIndustries:
Vocational Rehabilitation ServicesTechnical and Trade SchoolsBusiness Support ServicesBusiness Schools and Computer and Management TrainingProfessional and Commercial Equipment and Supplies Merchant WholesalersMemphis, TN | Desktop Support Technician | Full-timeWe are actively recruiting a Desktop Support Technician for our client in Memphis, TN. This is a direct-hire opportunity that will require 100% onsite support in Memphis (non-negotiable). This is an excellent opportunity for an early-career IT professional who enjoys hands-on desktop support and working directly with business leaders in a corporate headquarters environment. Must have strong customer service skills, basic Windows and Active Directory experience, and the ability to logically troubleshoot technical issues.Due to client request, candidates must be eligible to work in the United States without sponsorship.Position OverviewThis role supports a corporate headquarters environment and requires frequent interaction with senior executives and business professionals with varying levels of technical expertise. The majority of the work will be Tier 1 desktop support, with exposure to a wide range of hardware, software, and basic network issues.Key ResponsibilitiesProvide Tier 1 desktop support for hardware, software, and connectivity issuesPerform password resets, account updates, and group/license assignments using Active Directory and Microsoft 365Set up, image, and deploy workstations, laptops, and peripherals for new hires and replacementsSupport printers, company phones, and other computer peripheralsLog, track, and resolve issues using a ticketing systemProvide remote support via phone, email, Microsoft Teams, and remote management toolsEscalate complex issues when appropriate and document resolutions in the knowledge baseCommunicate technical information clearly to non-technical usersRequired Skills & QualificationsWorking knowledge of Windows operating systemsBasic experience with Active DirectoryStrong customer service and communication skillsAbility to troubleshoot and think through problems logicallyBasic understanding of networking and network troubleshootingPreferred QualificationsFamiliarity with ITIL concepts, including incident and change managementExperience supporting both on-site and remote usersEqual Opportunity Employer/Veterans/Disabled