Operations Analyst

Job Description: Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needsBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portalEnsures issues are communicated to customers in a timely and effective mannerRegularly review reporting from our various tools and applicationsAnalyze data to identify trends and opportunities for service improvementRequirements: Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related fieldAt least 6 months of Information Technology work experienceExperience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similarExperience in help desk applications xevrcyc such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similarProficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)Benefits: Health insurance401(k) matchingFlexible work hoursPaid time off