Service Account Manager / ATL

SCOPE OF WORK The Service Account Manager is responsible for fostering strong client relationships, ensuring customer satisfaction, and managing the delivery of services or products to clients. This role serves as the primary point of contact between Gaylor Electric and clients, upholding a high standard of customer satisfaction by understanding client needs and addressing issues.Additionally, the Service Account Manager plays a crucial role in driving account growth and fostering long-term, mutually beneficial relationships.Position RequirementsUses Gaylor Core Values as tools to carry out all job responsibilitiesExcels in interpersonal relationships, conflict resolution, negotiation, and customer serviceStrong administrative, organization, and communication skillsOrganizes and prioritizes workload to meet deadlinesMaintains appropriate records, files, and documentationMust be computer literate and able to process documents in Microsoft Suite in addition to quickly learning Gaylor’s operating softwareResponsibilitiesBuilds and maintains strong client relationships, acts as the main contact, and regularly assesses satisfactionDevelops strategic plans, creates tailored solutions, and anticipates risks and opportunitiesEnsures services meet expectations, resolves issues promptly, and adheres to Service Level Agreements (SLAs)Addresses and escalates client concerns for timely solutionsHandles contract renewals and negotiations, ensuring complianceAnalyzes account performance and customer feedback to identify improvement areasIdentifies opportunities to offer additional servicesWorks with internal teams to align service delivery with client expectationsImplements strategies to enhance satisfaction and retentionUses client feedback to drive improvements and refine strategiesWORKING CONDITIONS Must be able to work scheduled hours, as well as additional hours if needed, on short noticeMust be able to remain calm in times of heightened emotional situationsMust work well with others as a member of a team to complete tasksPhysical RequirementsMust be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when requiredRepetitive use of arms, hands, and fingersPossess good vision/hearing (normal or corrected)Ability to work while sitting or standing for long periodsMust be able to lift up to 20 pounds at timesEDUCATIONHigh school graduate or equivalency required; college degree, preferredExperienceOne or more years’ account management experience, preferred