Assistant Practice Manager

Company Overview: Pediatric Associates of Dayton is dedicated to providing high-quality healthcare for infants, children, and adolescents in the Dayton area with office locations in Beavercreek, Englewood, and Kettering. Job Summary: The Assistant Practice Manager for Pediatric Associates of Dayton (PAD) is responsible for the day-to-day operations of the offices located in Beavercreek, Kettering and Englewood. As the Assistant Practice Manager, you will directly supervise the front office employees at all three locations, including interviewing, hiring, coaching, counseling and terminating in coordination with the Practice Manager. You will be responsible for staff scheduling and time and attendance. Collaboration with other departments (e.g. Human Resources, Compliance, IT, finance) may be necessary for matters such as employee relations escalations, HIPAA and Security compliance and training, equipment or account setups, and accounts payable and financial reporting. Essential Duties and Responsibilities: Promote Pediatric Associates of Dayton’s brand in a positive manner with clients and community Model and foster a positive and team-centered work culture; Guide staff to success through focused support and coaching Lead the staffing process for open front office positions at each practice location, including application and resume review, interviewing, training, and assessing job performance using our 60-day assessment form Provide input for staff KPIs, performance evaluations, and coaching feedback in coordination with the Practice Manager Conduct performance and development conversations for assigned staff and following proper documentation and escalation procedures for sensitive employee matters Collaborate with the Practice Manager to ensure 100% compliance of staff completing action items for benefit enrollment, compliance training, onboarding, offboarding, leaves, and other employee relations matters Oversee Team Leads’ efforts to provide optimal scheduling and staff coverage including employee work schedules, time off approvals, and other related work schedule/flow duties Seek out and identify innovative low-cost, high-value recognition strategies to reduce employee attrition; Promote the Company’s Employee Engagement programs within the practices Collaborate with stakeholders to build action plans, implement remediation strategies, and continuous improvement tactics to achieve the practice’s business goals and metrics Lead the accounts payable process including accurate coding in a timely manner Ensure batch deposits are delivered to the local bank branch each day Provide support to Dayton Children’s Hospital and CareCloud, Inc. related to patient and/or employee pulse surveys to achieve target KPIs (i.e. Net Promoter Score) Conduct quarterly in-person staff meetings at each practice location to foster open communication with all employees In collaboration with the Practice Manager, lead the patient complaint process, responses and recommend improvements to achieve patient satisfaction goals Assist the Practice Manager with facility maintenance and vendor management as appropriate Serve as a back-up to the Practice Manager in their absence Other tasks as assigned Other Requirements: Maintain HIPAA compliance and patient privacy Promote adherence to company policies and procedures Work well independently, and in a team environment Dependable and on-time Must be able to travel between the three office locations (Englewood, Beavercreek, and Kettering) as needed Education, Experience and Abilities: Bachelor’s degree in healthcare administration or other relevant field is preferred; Appropriate experience may be substituted for educational requirements 5+ years of experience in a medical office or healthcare facility preferred with proven experience in office management or similar role; medical office management experience preferred Strong organizational and planning skills Ability to work well in a fast-paced, customer-facing environment while maintaining the quality of work Proficient in computerized systems including Microsoft Suite Supervisory Responsibilities: Direct supervision of front office staff Hours and Work Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m., after hours as needed Home office is Englewood, OH – must be able to report to Beavercreek or Kettering offices as needed EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds. ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties. Benefits: CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners). Healthcare – A choice of medical plans designed to meet your individual needs Dental & Vision 401(K) with company match Flexible spending accounts (health & dependent care) Company-paid life insurance (accidental and supplemental coverage at low cost) Company-paid Short and Long term disability Voluntary benefits Flexible PTO and Paid Holidays