Partner Program Concierge

Position Summary: The Partner Program Concierge supports the successful placement of new members through administrative coordination, communication, and service delivery. This role plays a key part in creating a smooth and welcoming onboarding experience by assisting with data entry, outreach, scheduling, and follow-up. Working closely with the Partner Program Sr. Concierge, this team member ensures accuracy, responsiveness, and a member-first approach in all interactions. Roles and Responsibilities: Placement Support Assist with the referral intake process and ensure accurate member and partner information is recorded Help coordinate introductions between prospective members and chapter leaders Track placement progress and flag any delays or issues to the Coordinator Onboarding Communication Send welcome emails, scheduling messages, and placement confirmations Follow up with members or chapters to confirm meetings and next steps Maintain a friendly, professional tone in all communications Data Entry & Record Keeping Input and update placement records in internal systems Maintain logs, trackers, and documentation to support reporting and team handoffs Double-check data for accuracy and completeness Team Operations Support Support the concierge team with process checklists, shared inboxes, and recurring tasks Assist in maintaining internal resource materials (templates, FAQs, guides) Participate in team meetings and contribute to service improvement ideas Service & Professionalism Represent the concierge service in a professional, helpful manner Handle basic inquiries from members or chapter leaders and escalate when needed Stay responsive, reliable, and positive under tight timelines Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission. Demonstrated Competencies: Self-Management Technical Proficiency Process Management Customer Service Personal development Business Acumen Initiative Communication Relationship Building Required Qualifications: 1-2 years of customer service experience in a sales or service role Strong written and verbal communication skills Ability to follow structured processes and meet deadlines High level of reliability, professionalism and accountability Preferred Qualifications: Exposure to CRM systems, data entry platforms or membership databases Experience in service or member-facing environments Associates degree or coursework in business, communications or a related field Physical Demands and Working Conditions Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. An equal opportunity employer.