Chief Member Experience Architect

PFCU is seeking a Chief Member Experience Officer to plan, direct, and execute the comprehensive member experience strategy across branch operations, contact center, ITM, and facilities. The role requires ensuring service excellence and regulatory compliance while aligning with PFCU's mission and objectives. The position reports to the EVP and will work at the Portland headquarter location twice weekly. The Chief Member Experience Officer will provide leadership to the VP of Operations (East and#J-18808-Ljbffr