Patient Access Specialist II - GASTROENTEROLOGY #Full Time #Remote

Patient Access Specialist II - Gastroenterology Job Summary The Patient Access Specialist II is part of a department‐based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals that deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service‐Oriented, Trust, Empathy, Safety, Inclusion, and Communication.Job ResponsibilitiesSchedule appointment requests and perform outbound calls to schedule Epic referrals.Communications insurance participation, financial responsibility, and time of service policy to patient population.Obtain patients' insurance and demographic information registered in EPIC.Perform real‐time insurance verification.Collect pre‐registration information to address Epic work queue accounts.Provide support and back‐up coverage as needed.General faxing, filing, and mail sorting.Facilitate team discussions regarding complex patient scheduling needs.Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.Perform other related duties as assigned.Job QualificationsHigh School Diploma or the equivalent required.Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.Excellent customer service, problem assessment, and verbal/written communication skills.Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.Associate's Degree or higher preferred.Prior high volume customer service experience in a call center environment is preferred.Bilingual (English/Spanish) a plus.Compensation Hourly Rate Ranges: $26.81 - $32.82Benefits Competitive comprehensive benefits package, including healthcare and paid time off to promote a healthy lifestyle.Equal Employment Opportunity We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.#J-18808-Ljbffr