Operations Manager

Join the Pool Troopers team as an Operations Manager in Suncoast, FL!At Pool Troopers, we're not just about maintaining swimming pools; we're about creating unforgettable experiences for our clients. From crystal-clear waters to pristine poolside environments, we take pride in delivering top-notch service that goes beyond expectations.Now, we're on the lookout for passionate individuals to join our growing team as an Operations Manager and embark on an exciting journey of growth and career opportunity!Operations Manager is a safety sensitive position that manages a specific geographic area and oversee all employees at the branch to maintain the residential and commercial pools of clients for cleanliness, chemical levels and mechanical issues.Job DutiesAccomplishes departmental goals by accepting ownership of department objectives driven by overall organizational business needsSafely operate a company motor vehicle and maintain a clear and valid drivers license for the state in which reside to ride along with Service Managers and technicians as well as assist with service when neededReview management reports and other performance data to measure productivity and goal achievement and to determine areas needing program improvementDetermine staff requirements, and make hiring decisions and promotions on potential Pool Service Technicians and SupervisorsResolves escalated customer service matters, as necessary, through diplomacy and professionalism both face to face and digitallyTrain Technicians on Pool Tech, Mobile Tech and other technologyPlan and schedule team meetings to review procedures, successes, and areas to improveManage the startup process which may include meeting with potential new customers to assess their pool and decide whether to put them on service. Quoting of new equipment might be part of this new customer assessment process.Meet with existing customers to resolve issues related to service or equipment problemsRequirementsHigh school diploma or equivalent, requiredPrior pool service experience not required but a plusMust have a current driver's license issued by a valid state agency with a clean driving historyMust not have a conviction of a felony or 1st class misdemeanor involving crimes against a person or child, crimes against property, theft or fraud, or drug crimes related to trafficking or manufactureBi-lingual (Spanish/English), a plus but not required.Knowledge, Skills & AbilitiesManagementCustomer ServiceCritical ThinkingTime ManagementCommunication SkillsBenefitsMedical, Dental & Vision Insurance401kGrowth OpportunitiesPaid Time OffShort & Long-Term Disability InsuranceLife InsuranceJoin us at Pool Troopers and dive into a rewarding career where your passion for pools meets endless possibilities for growth and fulfillment. Apply now and let's make waves together!