Restaurant Office Administrator

As a Restaurant Office Administrator at Cooper’s Hawk, you’ll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.Restaurant Office Administrator compensation range is $45,000-$54,000/year + 10% bonus potential.The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount401(k) with Company MatchHealth & Flexible Savings Accounts- Health and Dependent CareLong-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage) Paid Parental LeavePaid Time OffAccess to Team Member Relief ProgramWellness and Mental Health Support“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesTeam Member Rewards, Milestone Recognition and Referral Bonuses Career Development OpportunitiesHow You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.Oversee and maintain all back-office procedures and administrative systemsTrack and manage marketing collateral, office supplies, and uniform inventoryManage gratuity systems and daily cash reconciliationPrepare and process invoices using the Crunchtime systemMaintain daily Wine Club Membership data entry and support reservation systemOwn What You See: Take responsibility, jump in, and do what needs to be done.Handle booking and execution of all private eventsProcess vacation requests and payroll-related mattersSupport Team Members with policy, payroll, and benefits questionsAssist with screening applications and processing employment paperworkMaintain back-office organization, cleanliness, and securityTrack health and safety certifications and ensure required postings are up to dateStay in Sync: Communicate often, move with your team, and keep service flowing.Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and proceduresTrain and support the Office Assistant to act as a weekend/vacation backupAttend meetings and provide updates on administrative and event-related mattersCoordinate with kitchen and management teams to ensure event timelines are metMake It Personal: Be genuine, listen well, and tailor the experience.Answer phone calls and assist Guests with professionalism and careConduct post-event follow-ups to ensure Guest satisfactionRetrieve and verify custom event décor and amenities to meet Guest expectationsRepresent Cooper’s Hawk values and create a respectful, positive, and professional work environmentAdd a Touch: Go beyond the expected to create memorable moments.Coordinate monthly Wine Club events and private dining experiencesMaintain banquet materials and supplies to ensure flawless event executionEnsure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and EventbriteCelebrate milestones and support a culture of hospitality and excellenceWhat You Will BringMust represent Cooper’s Hawk valuesSix months of supervisory experienceMinimum age requirement of 21 yearsCash handling experienceOne year of event planning experience requiredOrganized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervisionActs as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliersManages competing priorities under strict deadlines, must have problem solving skills and attention to detailIs team-focused, has a commitment to creating Community with team members and guestsEnjoys working with people and enthusiastic about corporate and social event managementHas excellent analytical and problem-solving skillsExcellent verbal and written communication skills; Has the ability to read, understand and communicate in EnglishDemonstrates financial and business acumen and strong intrapersonal skillsIs proficient in Microsoft Office SuitePreferred certifications include ServSafe and state/local licensing requirementsMust be able to work up to 40 hours per week in a variety of shifts Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits.About UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.