Customer Service Specialist/Dispatcher

Join the Team at Carolina AirKeep Comfort Moving. Keep Customers Smiling.At Carolina Air, we don't just heat and cool homes - we deliver comfort, peace of mind, and five-star service to our community every single day. We're looking for an energetic, organized, and people-loving Customer Service Specialist / Dispatcher who thrives in a fast-paced environment and enjoys being the heartbeat of a busy HVAC operation.If you love solving problems, juggling schedules like a pro, and making customers feel cared for from the very first phone call - this role is for you.What You'll DoCustomer Experience ChampionAnswer incoming calls with professionalism, positivity, and urgencySchedule service appointments and maintenance visits efficientlyHelp customers understand services, memberships, and next stepsResolve concerns with empathy and confidenceDispatch WizardCoordinate and dispatch technicians for maximum efficiencyMonitor schedules, route changes, and appointment updatesCommunicate clearly with field technicians throughout the dayKeep jobs moving smoothly and customers informedOperations SupportMaintain accurate customer records and notesAssist with invoicing, work orders, and follow-up communicationSupport the team with administrative and office coordination tasksHelp create a positive, team-first office cultureWhat Makes You a Great FitStrong communication and multitasking skillsPositive attitude and calm under pressureOrganized, detail-oriented, and dependableComfortable using phones, scheduling software, and computer systemsHVAC, dispatching, or customer service experience is a plus - but we'll train the right person with the right attitude!Why You'll Love Working HerePerks & BenefitsCompetitive payPaid training and growth opportunitiesSupportive team environmentHealth benefits and paid time offCompany events and team celebrationsOpportunities to grow within the companyAt Carolina Air, we work hard, support each other, and have fun doing it. Every day brings new challenges, new victories, and opportunities to make a real impact for our customers and teammates.Equal Opportunity Employer (EEOC Statement)