Front Desk Receptionist

Summary We are seeking a professional and highly organized Front Desk Coordinator to serve as the first point of contact for patients within our medically supervised weight management and hormone optimization clinics. This role plays a critical part in delivering exceptional patient experience while ensuring smooth daily clinic operations. The Front Desk Coordinator is responsible for managing scheduling, confirming calls, patient check-in/check-out, and administrative workflows that support both clinical and operational efficiency. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered environment. Essential Job Functions Greet patients warmly and professionally, checking them in and out efficiently to ensure a positive clinic experience. Manage patient flow throughout the day to minimize wait times and support smooth clinic operations. Schedule, reschedule, and confirm patient appointments via phone, email, and text for Medical Providers and Health Coaches. Handle inbound and outbound calls, following established scripts and communication protocols to ensure consistency and professionalism. Answer general patient questions and route clinical or program-specific inquiries to the appropriate team members. Process payments, ring up retail purchases, and reconcile the point-of-sale system at the end of each day. Scan, file, and maintain patient paperwork and documentation in compliance with HIPAA and company standards. Track and maintain inventory of medical and retail supplies to support daily clinic operations. Maintain cleanliness and organization of the front desk, waiting area, restroom, and common clinic spaces. Collaborate with the Clinic Manager and Medical Provider to support efficient clinic flow and an exceptional patient experience. Perform other related duties in support of the organization’s mission. Competencies Strong interpersonal and customer service skills. High level of organization and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Professional demeanor and polished communication skills. Comfort working with technology, scheduling systems, and EMR platforms. Reliable, punctual, and team-oriented. Supervisory responsibilities N/A Work Environment/Physical Demands 2Frequent direct interaction with patients in a clinical setting. Prolonged periods of standing, sitting, and moving throughout the clinic day. Regular use of computer systems, scheduling platforms, and phone communication. May be required to lift or move light office and retail supplies (up to 25 lbs). Required Education and Experience High school diploma or equivalent required. 1+ year of experience in customer service, administrative support, medical office, or retail environment preferred. Experience managing schedules and processing transactions strongly preferred. Preferred Education and Experience Experience in a healthcare, medical spa, weight loss, or wellness setting. Familiarity with EMR systems and point-of-sale platforms.