Lead Patient Access Representative | 40hrs/week

Careers With PurposeSanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.Facility: State Street ClinicLocation: Bismarck, NDAddress: 3318 N 14th St, Bismarck, ND 58503, USAShift: 8 Hours - Day ShiftsJob Schedule: Full timeWeekly Hours: 40.00Salary Range: $18.50 - $29.00Department DetailsJoin our team of Patient Access Representatives supporting our team as Lead. Shifts: Monday thru Friday 8:30am to 5:00pm. No weekends, no holidays.Why Join Our TeamSafety-First CulturePromote SAFE behaviors: attention to detail, clear communication, and speaking up for safety.Positive, Professional EnvironmentLive Sanford values with accountability, respect, and a team-first mindset.Stay engaged, solution-focused, and maintain confidentiality.Problem Solving & OwnershipIdentify improvements and bring solutions.Take ownership with a “See It, Own It, Solve It” approach and partner with leadership.Growth & DevelopmentBuild expertise, participate in training, and collaborate in team meetings.Give/receive feedback and confidently manage challenging situations.Team Support & LeadershipHelp train new staff and support workflows.Assist across locations and contribute to a smooth, adaptable team environment.Job SummaryMust be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department. Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.QualificationsHigh school diploma or equivalent preferred. Associate degree preferred.Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.BenefitsSanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.Req Number: R-0260010Job Function: Revenue CycleFeatured: No