Implementation Specialist - AmTrav

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week—a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices worldwide, with headquarters in London and Boston. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. Visit www.perk.com to learn more. About the role The Implementation team is responsible for onboarding all Premium and Pro customers onto the AmTrav platform—a Perk company. The team takes new customers from signup to launch, providing administrative, technical, and educational support to maximize the client's experience with the platform. What you'll be doing You will ensure that new clients are fully prepared to use the platform to book business travel, both in technical configuration and user readiness. You will configure client accounts to their specifications, set them up to meet client needs, coordinate, tailor, and perform training sessions with Admins, Travelers, and other key stakeholders, and provide client-specific recommendations for rollout, internal communications, and timelines. The role requires strong project and change-management skills, excellent problem-solving, keen attention to detail, creativity, and proactivity. You'll work across multiple teams—Revenue (Sales and Account Management), Product, Builders (Engineering), and Finance—to drive successful client rollouts and enable long-term success. Your responsibilities include Providing the first impression of AmTrav to all customers in your portfolio and serving as the primary contact during implementation. Conducting consultative conversations to collect customer requirements. Answering client requirements with experience-based, data-driven best-practice recommendations. Managing rollout, providing guides, templates, and recommendations to ensure adoption and long-term success. Coordinating and conducting training sessions for newly onboarded customers, including executive-level stakeholders. Providing technical support for integrations with marketplace partners or custom-built API solutions. Validating client configuration and account satisfaction by monitoring booking behavior post-implementation and offering proactive support. Collaborating across departments—Revenue, Product, Builders, Finance—to improve processes. Analyzing completed implementations to find ways to improve both your own process and that of the team. Embracing a continuous improvement cycle: execute, assess, improve, repeat, and evolving as the team evolves. What we look for A customer-first mentality focused on smooth onboarding and long-term satisfaction. Proven track record of managing and delivering complex projects in a fast-paced environment. Ability to work with C-level stakeholders and communicate requirements concisely and professionally. Skill in building relationships across all organization levels, adapting communication accordingly. A proactive approach to recommending solutions for both clients and internal stakeholders. Willingness to seek improvement and maintain a continuous-improvement mindset. Excitement for challenges and a personal drive to make a difference. Experience with Concur Travel configurations is highly preferred. What we offer Competitive compensation, including equity in Perk. Generous vacation days. Comprehensive benefit plans covering medical, dental, vision, life, and disability from your start date. 401(k) or Roth with company matching, and HSA or FSA plan. Subscription to Wellhub, the gym benefit. Family services, including adoption benefits and paid parental leave 12-16 weeks. Global presence and hybrid working style. Unforgettable Perk events, including travel to a hub. Learning and professional development opportunities. Mental health support tool with year-round access. Exponential growth opportunities. 16 paid hours per year to volunteer for a cause of your choice. "Work from anywhere" allowance of 20 working days per year. Compensation Salary range: $70,000 – $75,000 per year, plus stock options. Compensation may vary based on qualifications, experience, and job-related factors. How We Work At Perk, we take an IRL-first approach: team members work together in-person 3 days a week. Therefore, this role requires proximity to one of our hubs. Certain roles may receive relocation support from anywhere in the world. English is the official workplace language. Equal Opportunity Employer Perk is a global company with a diverse customer base, and we want our team to reflect that. We're an equal-opportunity employer, welcoming applicants from all backgrounds. Protect Yourself from Recruitment Scams All official communication from Perk will come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a suspicious message claiming to be from Perk, do not respond. Forward it to security@perk.com and we will confirm its legitimacy. Seniority Level Mid-Senior level Employment Type Full-time Industries Technology, Information and Internet J-18808-Ljbffr