Support Platform Senior Manager

A company is looking for a Support Platform Senior Manager to lead the global support infrastructure and ensure its alignment with operational needs. Key Responsibilities Direct a team of Systems Engineers and Administrators to manage omnichannel communication platforms and enterprise integrations Establish documentation standards for system architectures and integration workflows to ensure technical transparency Collaborate with Product and Engineering teams to influence roadmap development and maintain support feature integrity Required Qualifications 5+ years of experience in enterprise business tooling administration, especially in high-growth technology environments 2+ years of experience leading technical teams and fostering cross-functional collaboration Deep technical expertise in contact center infrastructure, particularly within the Zendesk ecosystem Proven experience architecting integrations between contact center software and enterprise CRMs Hands-on experience leveraging APIs to extend system functionality and deliver new technical offerings