Datacap support engineer

Role- IBM Datacap Support Engineer Location: Malvern or Charlotte (Onsite) Duration:6-12 months Client: Infosys/Vanguard Must Have Skills: We are seeking a highly motivated and skilled IBM Datacap Product Support Engineer to join our technical support team. The ideal candidate will have extensive experience with IBM Datacap and a strong background in providing technical support, troubleshooting, and maintenance for document processing solutions. This role requires excellent problem-solving skills, a customer-centric approach, and the ability to work in a fast-paced environment. Key Responsibilities: Technical Support: · Provide technical support for IBM Datacap solutions, including installation, configuration, and deployment. · Respond to and resolve customer issues and inquiries in a timely manner through various support channels (phone, email, ticketing system). Troubleshooting: · Diagnose and troubleshoot technical problems related to Datacap, including software bugs, configuration issues, and performance problems. · Analyze logs and error messages to identify root causes and implement corrective actions. Maintenance and Upgrades: · Perform regular maintenance tasks, including software updates, patches, and backups. · Assist in planning and executing system upgrades and migrations. Documentation: · Create and maintain detailed documentation for support processes, troubleshooting guides, and knowledge base articles. · Document and escalate complex issues to senior support engineers or development teams as necessary. Customer Training: · Provide training and guidance to customers on the effective use of IBM Datacap features and functionalities. · Conduct webinars and workshops to educate customers on best practices and new features. Collaboration: · Work closely with development, QA, and product management teams to communicate customer feedback and contribute to product improvements. · Collaborate with other support engineers to share knowledge and best practices. Monitoring and Optimization: · Monitor system performance and usage to identify opportunities for optimization. · Implement performance tuning and optimization techniques to enhance system efficiency. Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).: Technical Skills: · 3+ years of experience in technical support or a related role, with a focus on IBM Datacap or similar document capture solutions. · Proven experience with IBM Datacap installation, configuration, and troubleshooting · Proficiency in IBM Datacap components and architecture. · Strong understanding of OCR, ICR, and data capture technologies. · Experience with scripting and automation tools (e.g., VBScript, JavaScript, .NET). · Familiarity with database management systems (e.g., SQL Server, Oracle). · Knowledge of operating systems (Windows, Linux) and networking concepts. Certifications (Preferred): · IBM Certified Solution Designer – Datacap Taskmaster Capture · Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) Best Regards, Bishnu Upadhyay Talent Acquisition Specialist | SysMind, LLC Desk: 609-897-9670 Ext. 2216 Email: BishnuK@sysmind.com Job Type: Contract Pay: $46.93 - $60.00 per hour Expected hours: 40 per week Schedule: 8 hour shift Ability to Relocate: Charlotte, NC: Relocate before starting work (Required) Work Location: On the road