Technical Support Engineer - TS Cleared

I'm partnering with a fast-growing cybersecurity company doing cutting-edge work in the insider risk space. They're hiring a Support Engineer to join their global Customer Engineering Technical Support organisation, focused on deploying, configuring, and supporting large-scale, complex enterprise systems for their Federal customer base.What You'll DoWork directly with Federal customers to plan, implement, and maintain production deploymentsTroubleshoot and resolve complex technical issues across large distributed clustered environmentsConduct platform training for Federal customers, covering both end-user and administrator featuresReproduce and document bugs, interoperability issues, and feature enhancements in collaboration with QA and EngineeringMaintain a personal test environment to stay current with new product features and validate procedures prior to customer deploymentWork cross-functionally with Sales, Engineering, and Customer Success colleaguesTravel on-site to support Federal customer deployments and engagements (~25–50%)What You'll Bring3+ years in a technical, customer-facing role with 2+ years at L2 Support or equivalent5+ years supporting Federal and/or SLED customersActive US Top Secret clearance is required, TS/SCI preferred. Candidates without an active clearance will not be consideredSolid Linux knowledge and hands-on experience with large, clustered enterprise environmentsFamiliarity with databases such as Elasticsearch and PostgreSQLSecurity domain knowledge, familiarity with UEBA or insider risk solutions is a plusWhy ApplyWork on technically complex, mission-critical security challenges within the Federal spaceFast-growing company with record-breaking growth and strong VC backingFully remote with competitive compensation and strong benefits packageJ-18808-Ljbffr