Member Services Specialist (Office-based - SM North Site)

Job DescriptionAbout Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionalsJob SummaryIn this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem solving.Responsibilities Include, But Not Limited ToProviding high level of customer service to Member via phoneThoroughly research and reply to Member requests with high sense of urgency and professionalismContinually exceed Member expectationsAbility to troubleshoot and communicate across multiple platformsConstantly evaluate Member experience and make suggestions to improve Member engagement/satisfactionMeet or exceed KPI's including time to first response, customer satisfaction scores, etc.Requirements:3+ years of customer service or similar experienceExcellent written and oral communicationThis is an extremely fast paced role and requires you to be able to adapt to changes quicklyPolite and professional conduct, excellent interpersonal skillsProactive attitude with an ability to creatively solve problems quicklyIndependent, excellent time management and organizational skillsWilling to support other teams when neededConfident, with the ability to prioritize and meet deadlines working under pressureComputer and Technology savvyWork Schedule9PM to 6AM Manila Time | Shifting SchedulesWork LocationSM North EDSA Tower 1, North Avenue Corner, Quezon City 1105 Metro Manila, PhilippinesNote: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.