Tax Compliance Agent I

FT / PT Status – Full-Time Salary – $19.79 - $31.41 Hourly Wage Remote Work / In-Office – Hybrid Recruiter – Shannon Hughes | shughes@utah.gov | 801.297.3853 Application Deadline – 5/13/2026 Key ResponsibilitiesThe Return Utah program is similar to an internship designed for adults looking to re-enter the workforce afteran extended absence. These opportunities are structured as return-to-work positions that provide the experience,training, skills, and mentoring an individual need to return to the workforce.Return Utah is a 16-week program for people who have taken a career break for at least one years or more forreasons such as starting or raising a family, caring for a family member, chronic illness, enhanced education,other personal/career related needs, etc. Those serving, separated, or retired from military service and theirspouses and/or partners are not required to meet the two-year requirement. A career break of any length makesthem eligible to participate in the program.This is a temporary (benefitted), full-time position for potential Return Utah candidates.To Be Eligible For This Return-to-work Opportunity, Candidates Must Be on a career break of one or more years at time of application unless currently serving, recently separated,retired from military service, or supporting a military spouse/partner. Have prior professional experience in functional area of interest.This recruitment may be filled from either application option, Return Utah or the standard application option.If you would like an opportunity to increase your knowledge of Utah tax law and collections, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you.The Utah State Tax Commission's Special Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent I - Special Events position. This person will play an integral role in Division's mission to answer taxpayer inquires. You must be current on your state and federal tax filings and pass a FBI level background check.Key responsibilities and day to day responsibilities of this position:Attend special events and collect sales tax at eventsAnswer phones and provide information to customers Update excel worksheetsResearch and respond to taxpayer inquiriesAccept payments over the phone and in personExplain and apply policies and procedures to taxpayersWorks well both in the office and from homeAble to manage time efficiently QualificationsMinimum or "day-one" qualifications: Flexible schedule - includes occasional Saturdays and Sundays.Preferred Or Trainable/on-the-job QualificationsCan handle being on the phone for a majority of the workday in a contact call center.Has exceptional customer service skills. Has the ability to explain tax laws in a clear and concise way.Has the ability to work in an adverse environment dealing with upset people over the phone.Remote ScheduleThis position is eligible for a hybrid work schedule. You must be able to work in office two days per workweek and be able to events in and around the Salt Lake area.PreferencesPreference may be given to those with experience working in a call center environment. Preference may also be given to those who speak Spanish.SalaryNon-state employees are hired for this position only at entry level, $20.79 an hour. Current state employees are subject to DHRM rules on transfers or promotions. We are unable to negotiate hourly wage amounts.About The RoleLocation –210 North 1950 WestSalt Lake City, Utah, 84134United StatesBackground Check Required – You must successfully pass a criminal history check.Drug Test Required – NoSchedule Code – B - Competitive Career Service Why You Should Join Our Team BenefitsIn Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency For more information go to tax.utah.gov EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.