Audio-Visual Support Technician

Job Position:- Audio-Visual Support Technician Location:- Pompano Beach, FL Duration:- LONG TERM Position Summary: We are currently seeking an Onsite Audio-Visual Support Technician with customer-facing solid abilities. This candidate will support all audiovisual needs and end-user technologies for the Turnpike Enterprise Headquarters Complex in Pompano, FL. This position will support all audiovisual needs and end-user technologies and provide services that include equipment installation, equipment set-up, testing, technical documentation, and training. Excellent customer communications skills combined with solid AV technical background are required. This is not a Help Desk or Customer Support role handling calls for Network, Desktop, or other IT issues. However, knowledge in these areas as they relate to Audio Visual and video conferencing support is required. This position REQUIRES an in-depth understanding of AV technologies. Duties and Responsibilities:  Install and Test Audio-Visual equipment and work with developers to ensure system features and software work as expected.  Provide routine and emergency maintenance services for all conferencing systems  Responsible for creating/tracking Property Management Reports (PMRs) for IT equipment transfers / relocation  Establish, conduct, and document scheduled monthly and weekly system tests  Responsible for identifying AV hardware and software needs.  Responsible for Troubleshooting Tier 3 level AV problems  Responsible for coordinating the use of Audio-Visual equipment with Tier 1 teams and providing documentation.  Participate in team projects, meetings, and assignments  Responsible for Connecting, managing, and monitoring the Audio-Visual video teleconference bridges  Responsible for reading and following the Department’s Procedures and Policies  Responsible for understanding and enforcing the Department’s Policies and Procedures  Responsible for documenting solutions to Technology issues  Responsible for traveling to remote sites to resolve IT-related issues and to deploy resources  Responsible for tracking incidents in the service desk ticketing systems  Perform other related duties, as assigned  Ability to lift to 50 pounds  Flexibility to work hours between 7:00 AM to & 6:00 PM Monday through Friday with after-hours on-call rotation assistance in the evenings and weekends. Also, remain flexible to work other hours as assigned for business continuity. Knowledge, Skills, and Abilities: The ideal candidate should possess the following:  Knowledge of Crestron, Biamp, Extron, Polycom & Cisco equipment  Crestron, Extron, and CTS-I certifications preferred  Proficiency in Microsoft Office 365  Knowledge of multiple Virtual Meeting platforms such as Teams, Zoom, WebEx, and Adobe Connect.  Excellent communication skills  7-10 years in an onsite client service role Customer Driven  Detail Oriented  Time management and organizational skills  Analytical Problem Solver  Self-Motivated  Team Player Dimensions: Education: Associate Degree or Technical Institute Degree/Certificate in Audio-Visual technologies or related fields, or equivalent work experience Experience: At least 5 years of customer-facing experience and a minimum of 3 years IT-related experience. Complexity: Works independently or on a team. 10% Travel Job Type: Contract Pay: $40.00 - $45.00 per hour Schedule: 8 hour shift Ability to commute/relocate: Pompano Beach, FL 33061: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Crestron: 5 years (Preferred) Extron: 5 years (Preferred) Audio Visual technician: 5 years (Preferred) Work Location: In person