Service Manager

Service ManagerAt Parry's Pizzeria & Taphouse, we create memorable dining experiences through Craveably Crafted Food & Beer and Uncommon Hospitality. Our restaurants are high-energy, community-driven, and guest-focused, and our leaders are expected to run great shifts that balance hospitality, sales, and operational excellence.Parry's restaurants are busy, fast-paced, and built around strong teams. Service Managers have consistent hours, meaningful leadership responsibility, and the opportunity to directly impact sales, culture, and guest loyalty. This is a hands-on role for leaders who want to be on the floor, not behind a desk.Role OverviewService Managers are responsible for Front of House execution, guest experience, and sales performance. This role requires actively leading the door, floor, bar, and window while coaching teams in real time.Service Managers are expected to apply CHEERS every shift not as a concept, but as a set of observable behaviors that drive flow, hospitality, and results. Hospitality at Parry's is intentional, proactive, and directly connected to sales and repeat business.Responsibilities + DutiesLead all FOH operations with accountability for guest experience, sales, and shift executionApply CHEERS consistently throughout the shift:Cheerful Prompt Greet: Set the tone at the door by greeting guests immediately and managing waitlists and quote times accuratelyHospitality First: Step in where needed to support the experience pre-bussing, running food, pouring beers, or sliding into dishesEngage Guests: Talk to every table with purpose by making genuine connections, noticing details, and building rapportEase Their Needs: Anticipate guest needs before they ask pacing, refills, boxes, kids' needs, dessertsReady for 'Em: Stay ahead of the flow by managing sections, tablet data, table turns (ideal 45 minutes), cleanliness, and communicationSwipe That Card Say Goodbye: Close every experience intentionally by thanking guests, inviting them back, and promoting future visitsRun shifts using strong time management and floor awareness (door ? floor ? bar ? window)Drive sales through purposeful table visits, upselling, and connecting guests to future visits, fundraisers, or eventsMaintain FOH cleanliness, pre-bussing standards, and safety/sanitation practicesConduct bar line checks and monitor product qualityControl labor through effective scheduling, coaching, and in-shift adjustmentsCoach and mentor FOH team members in real time; CHEERS is taught and reinforced on the floorHold the line on uniform, appearance, and accountability standardsPartner with leadership on hiring, onboarding, and training FOH team membersCommunicate proactively with BOH, expo, and leadership to maintain promise times and flowQualifications + Skills2+ years of restaurant management experience preferredProven ability to lead FOH operations in a high-volume environmentComfortable owning sales results and guest experience outcomesStrong communication and coaching skillsSystems-minded: understands flow, labor control, and executionAbility to work nights, weekends, and peak business periodsAble to stand for extended periods and lift up to 50 lbs. as neededCoachable, accountable, and confident leading from the floorPerks + BenefitsCompany-sponsored health benefits, including medical, dental, and visionAccrued paid time off (PTO)401(k) with company matchCompany-paid life insurance, short-term disability (STD), and long-term disability (LTD)Ongoing leadership training and career growth opportunitiesFree shift meals + 50% off all other times