Software Engineer - Implementations

Overview In this role you will lead the technical onboarding and launches for new Narmi customers, while building integrations and automation to streamline implementations. You’ll develop internal tools and tooling that improve reliability and scalability, with a focus on AI-enhanced workflows. This is an in-person–first role based in NYC, collaborating across product, engineering, and customer teams to accelerate customer deployments and learning. You’ll apply hands-on engineering to diagnose issues, ship fixes, and push for continuous improvement in how we deliver launches. This position offers an opportunity to impact scaling, tooling, and the broader customer journey on the Narmi One platform. Compensation / Benefitsbase salary with equity option grantperformance-based cash and equity bonusesfull benefits packagein-person office three days per week with flexibility to work remotelyopportunity to impact product and processes at scale ResponsibilitiesLead the technical onboarding and launch of new Narmi customersBuild integrations, internal tools, and automation to streamline implementationsReduce manual configuration and stabilize the systems behind customer launchesDiagnose issues and ship targeted fixes in productionCollaborate cross-functionally with Customer Success, Implementations, Product, and EngineeringIdentify opportunities to apply AI and custom tooling across the company Key requirementsBS in Computer Science or similar technical background1+ year of professional software engineering or technical experienceStrong communication skills across technical and non-technical teamsBased in New York City or willing to relocateAuthorized to work in the United StatesCurious and resourceful mindsetStrong professional communicationAbility to work across technical and non-technical teamsSoftware engineering experienceExperience building integrations and automationFamiliarity with production issue diagnosis and fixes