Customer Support Representative

Job Title: Customer service/Collections SpecialistLocation: Newark, DE (Hybrid: 2 days per week onsite)Duration: Full-timeSalary: $41,600About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.Job DescriptionWe are seeking a Collections Specialist to join our team. The ideal candidate will have strong experience in collections, customer communication, and negotiation and a proven ability to recover losses while maintaining compliance and providing respectful service.Responsibilities:Manage a portfolio of assigned delinquent accounts.Initiate contact via phone, email, and written correspondence to discuss debts, payment options, and negotiate arrangements.Document all activities, communications, and arrangements in line with client standards and Federal Regulations.Provide customer service by responding to inquiries, delivering accurate information, and addressing concerns.Use skip tracing techniques and tools to locate hard-to-reach debtors.Required Skills & Qualifications:Strong negotiation and persuasion skills with respectful, professional communication.Effective verbal and written communication, active listening, and empathy.Ability to handle difficult conversations and resolve conflicts with composure.Detail orientation with strong organizational and time management skills.Reliability and flexibility to work day, evening, and weekend hours as required.Basic computing skills.Ability to obtain required collection license upon placement.Preferred Skills:High school diploma or equivalent; some college in business or related field preferred.0–1 years of experience in collections or customer service in a financial or credit environment.Proficiency with collections software, CRM systems, and Microsoft Office Suite.Familiarity with debt collection laws, regulations, and compliance requirements.Role Details:Headcount: 10 openings.Start date: 07/20/2026.Hours: 40 per week.Schedules after training: 8–5, 10–7, or 12–9. Management will assign shifts based on business need.Interview window: 06/22 to 06/26.