Inside Sales Representative

Job Description Why Sonic?Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a timePosition Title: Inside Sales RepPosition Type: In OfficePay Scale: $20/hour plus commissionBenefits and Perks:Medical + Dental + Vision benefits401k and Profit SharingPaid Time OffEducation opportunitiesStipend for high-speed internet accessPaid Comprehensive TrainingGrowth OpportunitiesCompany Paid Pregnancy/Bonding LeaveHybrid PositionThe Inside Sales Rep position is responsible for providing efficient and courteous customer service, offering all Sonic products and services to current and prospective customers, and driving our business growth. This is a fast paced, multi-faceted role with room for growth!What you'll do:Drive our business growth, help expand our fiber network to more homesAnswer inbound customer calls and/or place outbound calls; provide efficient and courteous customer service while offering all Sonic products and servicesPossess an energetic attitude and desire to grow the business through salesAct as a consultant and respond to customer telephone inquiries with the use of multiple sales support toolsBe an active listener who can show empathy and patience in a non-scripted sales environment; effectively communicate information to a variety of non-technical and technical customersMaintain highest level of confidentiality and professionalismWork in a fast paced, high volume, changing environmentLearn and strive to gain new knowledge about product and service changesIdentify and evaluate opportunities to increase customer retention and satisfactionMust-haves:Exceptional phone etiquette, written, and verbal communication skills; ability to effectively communicate and collaborate with a diverse range of people and job functionsSuccessful candidates will be motivated to be a consistent performer dedicated to building their skills and contributing to team growthAbility to receive and implement ongoing feedback and coaching with a positive attitudeAbility to work independently with a high degree of autonomy and accountabilityDetail oriented with an ability to prioritize and multi-taskCustomer service experience preferredMust have basic computer familiarityMust maintain a positive attendance recordMust be able to work in our Santa Rosa OfficeBilingual in Spanish PreferredWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Working in office.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity:Sonic is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race, color, religion or belief, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, pregnancy or maternity, genetic information, or any other characteristic protected by law.