Maître D’ - The Ben Hotel, Autograph Collection

Additional InformationJob Number26034654Job CategoryFood and Beverage & CulinaryLocationThe Ben Autograph Collection, 251 N Narcissus Ave, West Palm Beach, Florida, United States, 33401 VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementExpiration Date: 05/04/2026Additional Information: This hotel is owned and operated by an independent franchisee, Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.Why us?Food and beverage at The Ben is where presence matters and details define the experience. From the polished confidence of Proper Grit to the vibrant elegance of Spruzzo , each space is designed to feel alive, intentional, and impeccably hosted. Hospitality here is not transactional. It is about reading the room, setting the tone, and creating moments that feel effortless, elevated, and memorable.As a Maitre D’ , you are the heartbeat of the dining room. This role is for someone who understands flow, thrives on connection, and takes pride in leading with poise and intuition. You are equal parts conductor and host, guiding the guest experience with warmth, confidence, and precision. If you are drawn to beautiful spaces, high standards, and the art of making people feel perfectly placed, this is where your presence makes the difference.Job OverviewThe Maître D’ is responsible for leading the guest arrival experience and overall flow of the restaurant, ensuring a refined, welcoming, and well-paced dining environment that reflects the luxury standards of The Ben Hotel. This position serves as the primary steward of first impressions, overseeing reservations, seating strategy, pacing, and guest flow while directly managing the Host and Hostess team.The Maître D’ acts as a visible front-of-house leader, partnering closely with Food & Beverage leadership, culinary teams, and service staff to deliver a seamless and elevated guest experience.ResponsibilitiesGuest Experience & Service ExcellenceEnsure a warm, professional, and polished guest arrival experience that sets the tone for the meal periodAnticipate guest needs and personalize interactions to enhance satisfaction and loyaltyOversee VIP recognition, special occasions, and preference awarenessRespond to guest concerns and service recovery opportunities with empathy and discretionMaintain a consistent on-floor presence, modeling professionalism, confidence, and hospitality standardsRestaurant Flow & Operational OversightManage reservations, seating strategy, waitlists, and table assignmentsControl and adjust pacing and guest flow based on volume, staffing, and kitchen capacityMake real-time operational decisions to balance guest experience with business needsPartner with Food & Beverage Managers and culinary leadership to align service executionHost / Hostess LeadershipRecruit, schedule, train, and develop the Host and Hostess teamSet and enforce standards for greeting, communication, appearance, and guest interactionProvide ongoing coaching, feedback, and performance managementSupport associate engagement, accountability, and retentionFront-of-House CollaborationSupport pre-shift meetings by communicating reservations, VIP notes, and pacing expectationsServe as a role model and mentor for front-of-house service excellenceCollaborate cross-functionally to ensure consistency across the guest journeyAdministrative & Compliance ResponsibilitiesReview guest feedback and identify opportunities for service improvementEnsure compliance with brand standards, health regulations, and safety proceduresSupport training initiatives and service process enhancementsUphold The Ben Hotel’s culture, values, and service philosophyQualificationsEducation / Formal TrainingHigh school diploma or equivalent requiredExperienceTwo to five years of experience in upscale or luxury dining environmentsPrior leadership or supervisory experience strongly preferredKnowledge / SkillsStrong understanding of restaurant operations, reservations systems, and guest flowExcellent interpersonal, communication, and decision-making skillsAbility to remain composed and effective in high-volume environmentsDemonstrated ability to lead, coach, and engage teamsFlexible availability including evenings, weekends, and holidaysPhysical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.Bending to pick up dropped items as needed. Bend to assist in serving food or getting supplies.No kneeling required.Mobility -95% of shift covering all areas of outlets supervising.Continuous standing to assist at hostess station -minimal stationary standing.Climbing stairs -varies by location. No driving required.EnvironmentInside 95% of shift. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.BenefitsUnlimited paid time offEligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness creditEligible to enroll in dental insurance with employer contribution towards premiums & vision insuranceEligible to participate in the Company’s 401(k) program with employer matchEligible to enroll in Health savings accounts or Flexible Spending AccountsCompany paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverageEligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity InsuranceCompany-paid short-term disabilityWINFertility guidance for those enrolled in Sage medical planCalm Health Application SubscriptionTuition Reimbursement of up to $2,000 per calendar yearEmployee Assistance ProgramGreat discounts on Hotels, Restaurants, and much more.Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.Starting $60,000.00/YrThis company is an equal opportunity employer.frnch1The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.