Customer Service Trainee

Who We Are For decades, our mission has been clear: protect and serve working families by ensuring they have reliable access to the benefits they've earned. Partnering with thousands of unions and associations across North America, we're proud to be the only organization of our kind that carries a 100% union label . Families count on us for security and peace of mind—and we deliver with consistency, care, and trust.The Role This isn't just another remote job—it's an opportunity to build a meaningful career. You'll work directly with union members who request information about their benefits, walking them through available options and making sure they feel fully supported at every stage.On a typical day, you'll:Connect with members by phone or videoSchedule and lead benefit review appointmentsExplain coverage options in clear, simple termsComplete paperwork and conduct quality checksProvide follow-up support to maintain lasting relationshipsEvery call and every interaction matters because the programs you explain impact families' financial futures.What You'll Gain Competitive Income – Weekly pay plus bonuses (average ~$55K in year one)Advancement Opportunities – A clear track toward leadership and career growthFlexibility – Create a schedule that fits your lifeFully Remote – 100% online with digital tools and supportLong-Term Security – Residual income from policy renewalsHealth Coverage – Comprehensive benefits package availablePersonal Development – Training, mentorship, and one-on-one coachingRecognition & Rewards – Annual company-paid trips (destinations have included Cancun, Las Vegas, Disney, Puerto Rico, and the Bahamas)What We're Looking For Strong communication skills and a genuine interest in helping othersReliable organizational and time-management abilitiesHigh school diploma or equivalent (college education is a plus)Background in customer service, retail, or sales is an asset but not requiredPowered by JazzHR