Operations Civic Center- Holland Civic Center Place

OPERATIONS TEAM MEMBER - Holland Civic Center PlaceHCC SFM, LLCLOCATION: Holland, MI DEPARTMENT: OPERATIONSREPORTS TO: OPERATIONS MANAGERSTATUS: PART-TIME (NON-EXEMPT)About The CompanyHolland Civic Center Place is an event, recreation, entertainment and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community.Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.Position SummaryThe Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Ensure correct equipment is available for events, and proper set upSetup rooms according to floor plansAssist with operating events including bussing, bartendingMaintain and control trashMonitor, maintain and service restrooms in all areas of the parks and buildingsConsistently communicate issues and relevant updates to your supervisor and applicable Team members Assist with the coordination of all programming and applicable events Assist other departments as necessaryGreet guests and provide answers and directions as neededProvide courteous and friendly service to all guests and staffBe knowledgeable about prices, leagues, and eventsReport all incidents, accidents, injuries, and altercations to General Manager, AGM, or MODKnow and enforce the facility's policies, procedures, and rulesComplete special projects, daily assignments and other duties as directed by managementThe Ideal Candidate HasProven success in being a quality team memberExperience with events or sportsExperience and success in customer service, leadership, and organizationAction-oriented personality with a 'get it done' attitude and proficiency for efficiencyMinimum QualificationsCan work with a wide variety of age groupsFlexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task and prioritize Ability to remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and facilityCommitment to the safety and wellbeing of othersHave sports experience or an interest to learnWorking Conditions And Physical DemandsMust be able to lift 40 pounds waist highMay be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functionsFacility has intermittent noiseWill be required to operate a computerMust be able to walk intermittentlyJob Posted by ApplicantPro