Merchant Support Administrator

Merchant Support AdministratorTransNational is seeking a Merchant Support Administrator to join its Operations team! The Merchant Support Administrator is responsible for initiating welcome calls to new merchant customers, processing merchant enrollments, and rate changes within multiple databases. The Merchant Support Administrator will have the ability for career advancement that allows for upward movement and specialized product training.What You'll Do:Thoroughly review merchant contracts for completeness and accuracyFollow up with merchants to obtain or verify needed information as it pertains to their contract with TransNationalData entry and information management as it relates to our merchants and their contractMaintain high levels of performance in conjunction with TransNational's service metrics and kpi'sWho You Are:1+ years of credit card processing or merchant services experience requiredYou are organized and have a keen eye for detail; especially when reviewing detailed, professional documentsProcess driven with a quick ability to adhere and learn new mandatory protocolsExcellent interpersonal and time management skills with a high standard of integrity and work ethicIndependent ability to problem solve with the ability to anticipate and learnAbility to proficiently navigate through multiple Windows based platforms and applicationsWhat Makes TransNational Great:Competitive base with a quarterly team bonus100% paid medical insurance, dental, vision, life insurance401(k) Savings Plans with employer matchPaid vacation time and volunteer dayHands-on training from expert peers and supervisorsCasual work setting with awesome contests with prize incentives