Client Service Representative

DescriptionPosition at Village VeterinaryClient Service RepresentativeVillage Veterinary is seeking a Client Service Representative to join our amazing team in Jupiter, FL. Can you picture yourself working in paradise and imagine feeling excited to come to work each day working alongside a team of genuinely good people who are dedicated to helping you succeed, be happy and grow both personally and professionally? What makes us different from other hospitals in the area is that we provide our team with a work environment that allows them to be their best. This, in turn, enables us to dedicate the best experience to our clients and care for their pets, which is at the heart of our thriving practice.Pay Range: $17 - $19 / hourEssential Functions and Responsibilities:Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phoneSchedule appointments, record keeping and organization, provide estimates and invoices for paymentRespond with compassion and empathy in stressful and emotional situationsMaintain a clean and orderly lobby and front office areaWillingness to guide, mentor, and support fellow team membersConstantly advance your knowledgebase and customer service skillsSkills and Qualifications:1+ years' experience in veterinary or medical practice requiredMinimum 2 years' customer service experience preferredComputer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminalExcellent communication skills with clients and team membersProficient time management, ability to solve problems, learn, and handle multiple tasksEnthusiastic team player with a patient, and positive professional attitudeMust be able to work seated for a majority of dayBenefits and Perks:Complimentary Short Term DisabilityComplimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or familyCompany Sponsored Employee Assistance Program (Headspace)401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employmentMedical Insurance Plans with 3 tiered optionsFlexible Spending Account or Health Savings Account optionsUnited Healthcare Dental Insurance; includes a 100% paid premium option for team membersUnited Healthcare Vision Insurance optionsLong Term Disability option (paid for by employee)Team Member Discounts for Pet CarePaid time off-inclusive of sick, personal, and vacationReferral Bonus ProgramDailyPay on DemandJupiter is known for being a high-quality place to live for both professionals and families with some of the best beaches in the state, fantastic infrastructure, and superb year-round temperatures. It is primarily known for two things: its lighthouse and celebrities. Residents living here experience a dense suburban feel that many love to say is their favorite thing about this area. If you want to live somewhere that you can enjoy the fantastic weather, beautiful beaches, a lot of restaurants, coffee shops, and parks then this is the place for you!