Customer Relations Representative - State Farm Agent Team Member

Part-Time Customer Service Representative (CSR)Aaron Freitag State Farm Insurance & Financial Services AgencyPeoria, IllinoisPosition OverviewThe Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management. This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others.Key ResponsibilitiesProvide prompt, professional, and friendly service to customers via phone, email, and in-person interactionsAssist clients with policy changes, billing questions, and general account servicingProcess endorsements, payments, and document updates accuratelySupport the sales team by identifying cross-sell and coverage opportunitiesFollow up with customers on outstanding items or service needsMaintain accurate and organized client records within agency systemsHelp ensure a smooth and efficient daily office operationWhat Success Looks LikeHigh attention to detail with minimal errorsStrong responsiveness and follow-through with customersPositive client experiences that strengthen long-term relationshipsAbility to multitask while maintaining professionalism and accuracyContribution to a high-performance, team-first environmentQualificationsStrong communication and interpersonal skillsOrganized, dependable, and detail-orientedAbility to handle multiple tasks and prioritize effectivelyComfortable working in a structured, fast-paced office environmentPrevious customer service experience preferred (insurance experience is a plus)Willingness to obtain an insurance license (if not already licensed)ScheduleStarting at 20 hours per weekIn-office positionCompensation & GrowthHourly pay (based on experience)Opportunities for performance-based bonusesClear path to grow into a full-time role within the agencyWhy Join Our TeamAt Aaron Freitag State Farm, we operate with a culture built on being humble, hungry, and smart. We are committed to:Being our clients' best friend on their worst dayBuilding meaningful relationships within our communityCreating opportunities for personal and professional growthCompensation: $15.00 - $20.00 per hourAbout Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.Our office is located in Peoria, IL.I have been a State Farm agent since 2010.I am a proud graduate of Western Illinois University.We currently have 4 team members at our agency.Apply Now and Let Us Put You on the Path to SuccessState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.