Application Support Analyst

Role SummaryWe are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments.This role combines hands-on technical support, ticket ownership, and operational coordination. While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset, strong business understanding, and ownership of day-to-day application operations.The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.Key ResponsibilitiesManage day-to-day application and technical support operationsResolve support tickets across multiple client environmentsTroubleshoot Windows systems, applications, and user issuesAct as the primary point of contact for client support requestsReduce dependency on senior engineers through independent issue resolutionCoordinate with internal teams, vendors, and stakeholders for incident resolutionSupport application implementations, upgrades, and operational improvementsDocument solutions, workflows, and recurring issuesMaintain high customer satisfaction through professional client interactionIdentify opportunities to improve processes and operational stability