BDC MANAGER

MAIN PURPOSE OF JOBThis Position is directly responsible and accountable for maximizing sales and/or service profitability of the Business Development Center to agreed levels of performance. Overall scope is to ensure expense control to agreed budget.RELATIONS AND PERSON ACTIVITIESThis Position is directly responsible to Dealer Principal/GMALSO RESPONSIBLE FOR:• Business Development Center Representative• Administrators• Receptionist• Relations with:-- General sales manager-- New car sales manager-- Used car sales managers-- Vehicle salespeople-- Vehicle sales administrators-- F&I Manager and staff-- Service Manager-- Service Receptionists/advisors-- Parts Manager-- Personnel ManagerOBJECTIVES AND KEY TASKSProfitability• To ensure sales/profit forecasts are achieved by attaining agreed quarterly sales/profit forecasts.• Center expense not to exceed ____% of sales to ensure measurement of all incoming sales inquires and produce monthly and Weekly reports for dealer principal to monitor advertising expense and return on investment• To formulate targets for each Business• Development Representative and ensure achievement appointment show ratio.• Monitor business development department financial performance vs. budget weekly• Achieve a minimum standards monthly.• To fulfill Service Appointment Goals (If applicable)• Ensure Customer Satisfaction• To manage and lead the BDR team to attain a minimum performance of sales ratio from incoming calls.• To manage and lead the BDR team to contact every unsold opportunity to measure satisfaction and take appropriate action.• To manage and lead the team to contact every delivered customer to company policy/franchise requirement.• To manage and lead the team to contact ALL customers during survey period to company policy/franchise requirement.