Patient Access Operations Supervisor - NightShift

DEPARTMENT: PATIENT ACCESS FACILITY: Tift Regional Medical Center WORK TYPE: Full Time LOCATION: Emergency Room Registration SHIFT: Night Shift SUMMARY Utilizes data analysis/problem solving skills to resolve complex issues that impact daily workflows within Patient Access and the Revenue Cycle. Provides supervisory leadership and New Hire/Existing staff training to staff in all patient access areas, both on site and remote sites. RESPONSIBILITIES Assists in the training of all new hires and provides on-going support to existing PAS staff when issues are identified during the QA process. Monitors for staff error frequency and communicates to other PAS leadership accordingly Understands all PAS workflows and enforces organization/departmental policies under the guidance of the Director. Maintains staffing schedules for area of responsibility ensuring that schedules are completed at least 1 week prior to the start of the scheduled period. Participates with Director in the administration of disciplinary actions to staff when appropriate and counsels employees in private. Provides input into the development/revision of departmental policies, procedures, and budgets and assists in administering the same. Completes all required reports/evaluations/competencies in accordance to department/organization timely manner expectations.. Serves as a liaison with the Director for all Patient Access related vendors to address identified system and process related issues and develop resolution to all issues. Analyzes clerical data daily, reviews operational reporting and provides input monthly on all Patient Access denials as a member of the Denials Management Taskforce. Aids the Director in the development/presentation of the Revenue Cycle Steering Committee report. Constructs custom reporting on KPI's for use in decision making on new initiatives within the department and monitors/maintains pre-reg encounters at the established goal Participates and contributes information for all department staff meetings. Conducts daily/weekly huddles as needed with the department on identified issues/recognitions. Collaborates with clinical staff, administrative teams, and other departments to address patient inquiries, resolve issues, and facilitate seamless care coordination. Demonstrates good judgment by conducting all aspects of supervision in a fair, firm, consistent, and objective manner. Monitor key performance indicators (KPIs) related to patient access and implements corrective actions with staff as needed to achieve performance targets. Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy. Offers suggestions to the Director on ways to improve operations of department and reduce costs. Cross-trains on all Patient Access roles in order to better assist co-workers and to provide maximum efficiency in the department. Stays updated on industry trends, best practices, and emerging technologies in patient access management to drive continuous improvement initiatives. Other duties as assigned. Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. ("TRHS") policies as they presently exist and as they change or are modified. Understands and adheres to: TRHS' compliance standards as they appear in TRHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information. Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position. Offers suggestions on ways to improve operations of department and reduce costs. Attends all mandatory education programs. Improves self-knowledge through voluntarily attending continuing education/certification classes. Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements. Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department. Volunteers/participates on hospital committees, functions, and department projects. Manages resources effectively. Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel. Makes good use of time so as to not create needless overtime. EDUCATION Associates in Business OTHER INFORMATION Two (2) years of healthcare leadership experience in lieu of education accepted. CHAA Certification must be obtained within 12 months of the hire date. Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.