Customer Service Representative

Job Description ADE Systems, Inc. is one of the largest HVAC manufacturer's representatives in the New York Metro, Northern New Jersey and Northern & Southern Florida area who is seeking Entry level and Experienced individuals to join our growing team in our Freeport, NY office.The Project Management Team is looking for entry level and experienced individuals for a Customer Service / Order Entry role that are detail oriented, hardworking and responsible. The individual must be capable of multi-tasking and taking direction from their team leader. The qualified candidate will be responsible for providing professional and efficient customer service.Overall ResponsibilitiesProvides timely resolution of customer complaints, concerns, and inquiriesPrepares reports and correspondence as neededInteract with customers, engineers, etc. as requiredPrepare submittals for the products ADE representsRelease ordersPrepare change orders when requiredManage budget and ensure the correct products are being ordered & shippedTrack deliverablesEvaluate and assess result of projectEducation & ExperienceCustomer service experienceExperience in strategic planning, risk management and/or change managementPC experience is required - MS Office, Outlook, Bluebeam (preferred)Salary & Benefits Overview:Salary range based on experience.** TRAINING IS PROVIDED FOR SUCCESSFUL ENTRY-LEVEL CANDIDATES **Excellent benefits program including medical, dental, 401k, vacation, paid holidaysOpportunity for advancement.Company Description The Premier Manufacturers Representative of HVAC Products. For over 50 years, our reputation of excellence in the contracting, engineering and architectural communities, enables us to satisfy and exceed all of your HVAC needs. Air distribution, fan applications, air handling units, fan coils, VFDs, electric heat, humidification, and so much more. We have the knowledge and products to solve your HVAC problems. Company Description The Premier Manufacturers Representative of HVAC Products. For over 50 years, our reputation of excellence in the contracting, engineering and architectural communities, enables us to satisfy and exceed all of your HVAC needs. Air distribution, fan applications, air handling units, fan coils, VFDs, electric heat, humidification, and so much more. We have the knowledge and products to solve your HVAC problems.