Resource Coordinator

Overview: Company Overview: Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 50 programs in 70 locations throughout New York City and Westchester. Our strong belief and commitment to diversity shows not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in downtown Brooklyn. Job Summary: The Resource Coordinator will answer the Paths to Healing Helpline and screen all incoming calls from survivors of intimate partner violence seeking services as well as community partners referring clients to services. The Resource Coordinator will complete and process all new referrals and input referrals into the database. The Resource Coordinator is also responsible for providing information about community resources (i.e. counseling, legal services, food pantries, education/vocational programs, children’s activities, etc.) to individuals calling the helpline and will maintain an up-to-date list of these resources. Additionally, the Resource Coordinator will screen all clients for the Office of Victims’ Services compensation program, as well process and submit these applications. As part of their responsibilities, the Resource Coordinator will maintain a caseload of 10-15 clients seeking Economic Empowerment and/or advocacy services. The ideal candidate will bring a passion for social justice and anti-oppressive practice, experience providing support to survivors of intimate partner violence and/or other forms of trauma, and a desire to work collaboratively with a team of creative and committed clinicians and advocates. The Resource Coordinator will work out of our Harlem office with the opportunity of 2 work from home days. Responsibilities: Answers Helpline calls and emails, processes incoming referrals and inputs referral information into database Screens all new clients for Office of Victims’ Services compensation eligibility and processes/submits applications Provides information to clients/community partners about resources in the community and maintains up-to-date list of these resources Maintains caseload of 10-15 clients seeking Economic Empowerment and/or advocacy services Actively engages in interdisciplinary collaboration and case coordination with other STEPS programs and relevant agencies Participates in weekly supervision, weekly team meetings and other meetings as required Performs administrative tasks as needed Maintains program records and completes daily, monthly and quarterly reports Performs basic data entry tasks and ensures accuracy in database management Accesses and navigates the internet for resources, updates, and information relevant to client needs Other duties as assigned Qualifications: Bi-lingual English/Spanish, required Bachelor’s Degree Experience providing support to survivors of intimate partner violence and an understanding of the dynamics of intimate partner violence Understanding of trauma-based work Excellent communication skills and the desire to connect with resources and community partners Passion for incorporating reflective practice around issues of race, oppression, and intersectionality Experience providing helpline and/or comprehensive case management services and advocacy Keen ability to work with individuals of diverse backgrounds and identities Exceptional interpersonal, speaking, and writing skills and the ability to apply these skills in varied situations Demonstrated ability to be flexible and work as a member of a multi-disciplinary team as well as independently Basic understanding of data entry with attention to detail Ability to access the internet and use online resources efficiently Ability to work flexible hours Benefits: Rewarding work in a team environment Paid vacation, sick, personal days and holidays 401(K) retirement plan with employer contribution Health, dental, vision and life insurance 35 hrs/week, 10am-6pm, Monday-Friday. Note: Must be flexible outside of specified work hours to meet clinical demand. Base Salary: $62,000/year exempt No travel EQUAL EMPLOYMENT OPPORTUNITY STATEMENT It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.