Hotel General Manager

Property Description Built in 1857 and located in the historic Garden District, The Whit is a picturesque Greek Revival Mansion featuring 15 hotel rooms, a coffee, tea, and cocktail salon, and a lush courtyard perfect for large-scale events and weddings. Originally known as the Harris-Maginnis House, The Whit is the epitome of Southern style and splendor.Its historic double parlors, elaborate moldings, and monumental scale speak to the grandeur of its time, setting the stage for the location’s next phase as New Orleans’ premiere boutique destination property.All potential applicants are encouraged to scroll through and read the complete job description before applying.Job Summary If you are a hospitality enthusiast who has a passion for creating and cultivating relationships while leading and developing an incredible operations team, we want to hear from you!The Whit is looking for a transformational, experienced, and polished leader who desires to manage a multi-faceted hospitality operation, including a 15-key luxurious boutique hotel, a 90-seat F&B lounge, and a large event space ideal for weddings & corporate events. Operations Leadership Responsibilities Oversee all aspects of Luxury Hotel, Bar & Lounge and Event operations, including purchasing, quality standards, training and service, preparing and implementing standard operating procedures (SOPs) where appropriate. Leads and holds Operations Team accountable, through consistent performance feedback and shift running, prioritizing scheduling to be here during peak business hours to oversee and support the operation as needed (GM closes at least one day per week to observe all areas of the operation) Ensures Operations Team is aware of the daily sales forecast (as well as relevant internal and external events) to ensure ideal planning, scheduling and resourcing of all shifts through effective communication at all levels of the team. Establishes and communicates weekly business priorities and training goals to continuously improve team function and hospitality in all areas of the operation Ensures team members are consistently performing the standard touchpoints of the Lounge and Hotel Guest Journey, evaluating via weekly Hospitality Audits and Mock Service Assessments Maintains complete knowledge of all Operational Systems and software tools (Harri, Toast POS, Marqii, Hotel PMS, Tripleseat, A/V Systems, etc.) Manages and oversees the Private Events business, ensuring seamless coordination between the FOH and HOH to deliver exceptional guest experiences while achieving revenue targets. Maintains close alignment with the Events Sales Manager to ensure accurate forecasting, staffing, and execution for all private and semi-private events. Business Management Responsibilities Completes Weekly Sales & Labor Forecasting via intimate knowledge of Hotel occupancy and expected business demand. Produces Weekly Leadership Schedule and approves/denies all leadership time off requests, while overseeing team scheduling Responsible for labor, cost of sales and operating expense management within budgeted guidelines Completes weekly GM KPI Workbook, accurately reviewing and reporting daily business KPI’s, formulating & implementing action plans when necessary Leads the weekly Manager’s meeting, attends staff pre-shifts, HOH manager meetings, and any other meetings (BEO, Hotel Yield/Rate meeting, etc.) as necessary to understand and ensure alignment of priorities throughout the operation Ensures all leaders conduct consistent pre-shift meetings with staff based on pre-determined and communicated priorities (shared in advance to the leadership team via a pre-shift template) Addresses guest feedback and collaborates with Marketing (via Marqii) to prioritize guest recovery for any neutral or negative reviews Qualifications: 3-5 years’ experience as a Luxury Hotel Manager, or GM in a polished, upscale, or fine dining concept or food and beverage operation.Intimate food and beverage knowledge, boutique hotel and banquet/event experience is preferred. Experienced and comfortable with tracking KPIs (key performance indicators) and proven ability to proactively manage operational expenses. Demonstrated passion to deliver radical hospitality through a genuine desire to be on property with the guest and team, building relationships, auditing hospitality and supporting. Stands out as a special communicator that has a desire and ability to connect with people from all walks of life.Can show it formally through best demonstrated meeting practices (operations leadership mtgs, weekly 1 on 1’s, pre-shift strategy, etc.) and informally by demonstrating an ease and desire to connect with all team members, vendors, and guests. Compensation & Benefits: Up to an additional 20% of base salary in bonus compensation based on successful achievement of KPIs Health & Supplemental Benefits Annual Paid Time Off 401K w/ company matchAbout Brechtel Hospitality Brechtel Hospitality is a New Orleans–based hospitality development and management company creating distinctive dining, entertainment, and lodging experiences that reflect the spirit of Southern culture and craftsmanship. Mission Statement: “At Brechtel Hospitality, we strive to deliver memorable guest experiences through a culture of genuine hospitality and consistent excellence.” Core Values: Trust– the cornerstone to communication at Brechtel Hospitality Integrity– the honesty, transparency & truthfulness in the professional relationships with our guests & each other Passion– an intense emotion, compelling enthusiasm & urgent desire to deliver superior hospitality for the benefit of our guests. The cornerstone of our hospitality-first model. Ownership– the point at which every employee at Brechtel Hospitality sees and fixes the flow of value to the guest.This is the best way for us to maintain our entrepreneurial spirit. Excellence– a continuously moving target of qualitythatsosurpasses ordinary standards it makes a memory for our guests. xywuqvpThis is why wesay,“never settle”.