MS Dynamics Administrator

Job Summary: We are currently seeking an exceptional candidate to be part of the IT ERP team. This person will be responsible for support of Microsoft Dynamics AX as well other associated products. This individual will join a team of Dynamics AX professionals to help implement and support AX environments used worldwide. Essential Duties, Responsibilities, and Key Results Area: Interact with the support team/business users, debug and derive the technical issue to resolution. Analyze issues to understand and explain business logic to support team/business users. Perform UAT and smoke tests on production environment. Facilitate communication between business users, IT teams, including local, off-shore and remote US resources, to ensure the timely and accurate delivery of support issue resolution. Provide Techno-Functional Support of Microsoft Dynamics AX and related Applications including but not limited to: Support continuous process improvement by identifying and documenting support issues and working with Support and Business teams to implement processes to prevent future occurrence. Create and maintain issue resolution documents for Application support processes, as needed. Manage special projects as needed for enhancements to or implementation of any of the supported Applications. Ensure all ERP Support SLAs are meet and consistently maintained for all of Support Incidents handled. Coordinate with other IT teams, and Business customers to accomplish successful resolution of all issues reported to ERP Support Team. Provide Proactive Daily Monitoring of all customer interfaces and internal system integrations for all supported ERP Applications including but not limited to: Microsoft Dynamics AX for Retail (MPOS), Microsoft Dynamics AX2012, Microsoft Dynamics D365, Microsoft SQL (for AX) Qualifications: Education: Bachelor's degree in a relevant field or equivalent experience (Certifications/Work Experience). Technical: 2+ years of Dynamics AX administration experience 5+ years of IT experience Microsoft SQL experience a plus X++ experience in a MorphX environment a plus Experience with multiple modules in Dynamics AX Proficiency in reading and interpreting technical documentation Ability to identify and troubleshoot issues Attention to detail, deadlines and reporting Exposure to specific technology areas Up-to-date with current technology trends Leverages technical expertise to get results Strong troubleshooting skills Possesses an understanding of personal dynamics, and the skills required to facilitate communication between a diverse IT and user population Experience with issue tracking software Extremely organized with high level of initiative and dedication while being solutions oriented Experience supporting large ERP or financial systems and supporting a diverse team of users Experience supporting web based applications Ability to make administrative/procedural decisions and judgments Ability to simultaneously coordinate and complete multiple projects Microsoft Dynamics AX certifications are a plus Familiarity with RFSmart is a plus Functional: Strong verbal and written communication Strong presentation skills Microsoft Office experience including Excel and Outlook Works effectively with people that have different views Demonstrated analytic and problem solving Displays a sense of urgency Ability to work independently in a fast-paced dynamic environment Can facilitate effective brainstorming Shows a strong sense of purpose Persists in efforts Training/Equipment: In-depth knowledge of Retail Systems In-depth knowledge of Dynamics environments In-depth knowledge of Microsoft SQL Server Experience working in an international environment Job Type: Full-time Pay: From $67,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Work Location: Hybrid remote in Trinity, NC 27370