Sample Management Lead I

OverviewBusiness Title: Specimen Management Lead IPosition Title: Lead IDivision: Consumer Products ServicesEntity: ATLLocation: Indianapolis, INReports to: ManagerFLSA: Non-exemptHours Worked: Typically, Monday through Friday, forty-hours per week.However, must be flexible to meet the needs of the department and complete other projects as assigned.Position SummaryThe Specimen Management Lead I is responsible for ensuring efficient day-to-day operations including work assignment, workflow, quality, and compliance. Perform bench work and provide technical guidance to staff dedicated to meeting client needs in a timely and accurate manner and providing proactive assistance by identifying and resolving issues. Additionally, the Lead will conduct regular meetings with the associates in the Specimen Management group, working with the Manager to address associate concerns and provide feedback.Duties And ResponsibilitiesIt is everyone’s responsibility to live out our Values and Absolutes by Shaping a World of Trust while ensuring responsible progress.Serve as a leader of the Specimen Management group, providing direction and training on SOPs and techniques used in the operationsOnboarding new associatesLab specific safety trainingBe the liaison between the client and the company to receive information regarding changes in processes, workflow, safety requirements or other information that flows through to the team – this includes providing status updates to the clientEnsure accurate and prompt client service, including but not limited to technical inquiries, program requirements and reporting, and adjusting workflows to meet prioritiesCommunicate significant client issues to N+1 for resolution.Subject matter expert, and trainer on processes utilized by associates in the Specimen Management groupBe able to troubleshoot, offer guidance or support where needed in partnership with the ManagerInterpret, write and present technical protocols and reportsEnsure compliance to systems and applicable SOPs.Work with upper management and/or HR to resolve all associate issuesResponsible for, demonstrates, and holds team accountable for safe work environment.Complies with all safety and confidentiality policies and protocols. Reports on safety incidents or near misses in real time to the ManagerReport team feedback to the N+1 on a daily/weekly or monthly basis on milestones, goals, progress. Provide regular updates to manager regarding workload, new/updated tasks, and associate performanceOffer problem resolution, as applicable, for any client issues identified, highlighted or questioned with the aim of enhancing client satisfaction and improving client relations.Skills & ProficienciesAbility to inspire othersSelf-awarenessRecognitionStrategic thinkingConstructive feedbackEffective communicationOpen honest feedbackCreative thinkingStrong interpersonal skills – being approachable, relationship building with external and internal contacts, demonstrating initiative and adaptabilityChampions company values, including team engagement and has a positive attitude, and is self-motivatedAbility to present both facts and recommendations effectivelyStrong written and verbal communications and interpersonal skillsExcellent organizational skills to organize / prioritize individual and team workload to meet or exceed deadlinesAbility to juggle multiple tasks and changing priorities in a very busy environmentMust have strong interpersonal skills such as communication, relationship building, being approachableShows initiative, is adaptable and projects an outward positive attitudeMust have a base foundation in technical problem solving to assist in trouble shooting for sample, shipping, ordering, processing, equipment, or logistical issuesRepresents the company in a way to exceed client expectations through a high level of professionalism, reliability, and willingness to get the job doneDemonstrates ability to lead and train on all technical aspects of the labProficiency with Word, Excel & LIMS SystemsHigh level of Attention to detailEducation And ExperienceDegree requirement: Bachelor's Degree in Biology, Biochemistry, Immunology, Molecular/Cell Biology, or closely related fieldMinimum of one (1) year of experience in related research.Minimum of one (1) year of experience in leadershipAn equivalent combination of education and experience may be accepted in lieu of above.Compensation Range: $29.00-$32.00 per hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as location, education, experience, and skillset).