Front Desk Manager

Full-time Front Desk Manager at The Spa at Litchfield HillsLocation: Litchfield, CTAbout UsNestled in the heart of scenic Litchfield, CT, The Spa at Litchfield Hills has been a trusted destination for luxury spa and salon services since 2004. We offer expert massage, skincare, nail, and hair services in an elegant and serene environment.Position OverviewWe are seeking a Front Desk Manager to manage daily operations and our front desk team. We strive to maintain a positive and supportive working environment.ResponsibilitiesInclude, but are not limited to –Oversee operations of the Front DeskHiring and training of Front Desk staff, and leading by exampleMaintain Front Desk staff schedules to ensure business hours are coveredAct as a liaison between the staff and management teamHandle the resolution of guest complaintsMaintaining a high volume of phone calls with proper phone etiquetteJuggle a variety of situations and adapt quickly to a fast-paced and demanding environmentProficiently schedule a variety of appointment requestsSupport team and maintain positive guest and co-worker relationshipsEnsure daily flow of the business is running smoothly, maintain the scheduleProvide feedback to front desk team, encourage professional growthMaintain our establishment's standards to directly contribute to overall guest and employee satisfaction and our reputationOur Ideal CandidateThinks critically and has the ability of solve complex problems under pressurePersonable with guests from varying demographics, know appropriate small talkEnjoy taking initiative and following through thoroughlyDetail-oriented and able to communicate effectively and professionallyReceive constructive criticism and implement professional suggestions to behavior and skill based tasks enthusiasticallyComputer proficientOrganized, result driven and hold team building skillsTeam oriented and a good fit for our company cultureQualificationsMinimum 2 years of experience in Front Desk or Administrative workMinimum 2 years of experience managing a team of at least 5 peopleExcellent interpersonal skills and a team-oriented attitudeDependable, professional, and passionate about wellness and holistic careAbility to maintain a positive environmentMust be available to work some nights and one weekend dayBenefitsCompetitive compensationOpportunity for a consistent scheduleWork in an award-winning, luxury spa environment with a supportive teamAccess to spa amenities and professional development opportunitiesMatching 401(k)