GUEST SERVICES MANAGER
Save this jobEmailTweetFacebookLinkedInCompensation: $75,000 per yearDescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Guest Services team.We Are Committed To Provide You WithHighly competitive wages - $75.000.00 AnnuallyAn exceptional benefit plan for eligible associates & your family members401K matching program for eligible associatesFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your family members.Hotel Room Discounts at Marriott brand properties Worldwide.Here Is What You Will Be Doing Each DaySupervise all Guest Services operations including valet, bell, and door attendant servicesRecruit, train, coach, and develop Guest Services team membersEnsure consistent delivery of high-level hospitality and guest satisfactionManage staffing schedules and labor coverage for all shiftsMonitor operational flow, guest arrivals/departures, and vehicle managementResolve guest concerns professionally and promptlyEnsure compliance with safety, service, and company standardsOversee tip pool administration and operational reportingCoordinate with hotel and restaurant leadership to support overall guest experienceDoes this sound like youMinimum 3–5 years of experience in hospitality, guest services, valet operations, or hotel operationsExcellent guest service and communication skillsAbility to work indoors and outdoors in varying weather conditionsValid driver’s license with clean driving record preferredAbility to stand, walk, lift luggage up to 50lbs, and remain active for extended periodsFlexible schedule including weekends, holidays, and overnight shifts as neededProfessional appearance and positive attitudeAbility to work effectively in a fast-paced team environmentOur Differences Are What Makes Us GreatAt Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Save this jobEmailTweetFacebookLinkedIn