Key Holder

Customer Service: Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.* Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.* Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store.Brand - Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales.Operations - Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.Business Acumen -Demonstrates understanding and ability to speak to daily sales goals and results, stay current on promotions and sales contests.Talent Management - Coaches associates to stock replenishment and adhering to visual brand standardsOperations - Assume store leadership position within the store and overall store accountability in the absence of the store manager.* Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.* Assists in the opening and closing of the store.Other Duties as Assigned - Perform other duties as assigned by store manager and assistant store manager.Asset Protection - Must adhere to all asset protection policies and procedures as outlined in RAP SOP's.Safety: Must follow all safe work practices, escalate unsafe conditions and report incidents.