Program Coordinator

Job Description: Program Coordinator Organization: Kitchen Angels Location: Santa Fe, NM Status: Full-Time, Non-Exempt Pay Range: $21 to $25 Reports To: Program Director Position Summary The Program Coordinator manages the day-to-day logistics and operational support for four core Kitchen Angels programs: Pet Angels, Caring Callers, Encore Bites, and the Frozen Meal Program. The Coordinator ensures smooth delivery of services, high-quality volunteer and client support, and accurate program tracking. This role requires strong organizational skills, excellent communication abilities, and a commitment to Kitchen Angels’ mission of providing nutritious, home-delivered meals to community members in need. Key Responsibilities Program Operations & Logistics Oversee daily coordination of Pet Angels, Caring Callers, Encore Bites, and the Frozen Meal Program. Ensure timely scheduling, preparation, and distribution of program resources and materials. Maintain up-to-date calendars, rosters, routes, and workflow documentation for each program. Monitor inventory and supply needs specific to each program and initiate replenishment. Track and facilitate delivery or distribution of frozen meals and Encore Bites items. Volunteer Coordination Support recruitment, onboarding, and orientation of volunteers assigned to the four programs. Schedule volunteers, communicate program updates, and resolve day-to-day questions or challenges. Provide clear instructions and ensure compliance with program procedures and safety guidelines. Recognize volunteer contributions and help maintain a positive volunteer culture. Client Services & Communication Serve as a point of contact for clients enrolled in the four programs. Respond to inquiries regarding services, delivery schedules, or program eligibility. Identify and escalate client concerns, health or wellness changes, or service barriers. Coordinate Caring Callers matches and ensure regular communication between volunteers and clients. Data Management & Reporting Maintain accurate records in client and volunteer databases. Track program participation, call logs, distribution metrics, and volunteer hours. Assist with preparing monthly, quarterly, and annual program data reports. Support grant reporting and program evaluations by providing timely and accurate data. Collaboration & Organizational Support Work closely with the Program Director and other staff to improve program efficiency and client experience. Work collaboratively with community partners Participate in staff meetings, cross-functional initiatives, and organizational events. Assist with outreach, community engagement activities, and special projects as assigned. Qualifications Bachelor’s degree in Human Services, Nonprofit Management, Nutrition, or a related field, or equivalent experience. Minimum of 2 years of experience in program coordination, volunteer management, or client services, preferably in a nonprofit or social service environment. Strong interpersonal, organizational, and communication skills. Ability to manage multiple projects simultaneously with attention to detail. Proficiency in Microsoft Office and client/volunteer management databases. Passion for Kitchen Angels’ mission and commitment to serving vulnerable populations. Required Demonstrated experience in program coordination, volunteer management, customer service, or related work. Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously. Excellent verbal and written communication skills. Proficiency in Microsoft Office or Google Workspace (Word, Excel, Outlook, Docs, Teams Sheets) and comfort learning new systems. Ability to work both independently and collaboratively within a team. Commitment to Kitchen Angels’ mission and values. Preferred Prior experience working in a nonprofit, social services, or volunteer-driven environment. Experience supporting vulnerable populations including seniors and individuals with chronic or life-limiting illnesses. Familiarity with client or volunteer management databases. Working Conditions Standard office and warehouse environments with frequent interaction with volunteers, clients, and staff. Frequent lifting of program materials (up to approximately 50 lbs). Some evening or weekend hours may be required for special events or program needs. Equal Employment Opportunity Statement (New Mexico) Kitchen Angels is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, physical or mental disability, serious medical condition, spousal affiliation, or any other status protected by applicable federal, state, or local laws, including the New Mexico Human Rights Act. We are committed to creating a diverse and inclusive workplace. Job Type: Full-time Pay: $21.00 - $25.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Work Location: In person