Front Desk Supervisor, Big Meadows Lodge

The opportunityDelaware North Parks and Resorts is seeking a seasonal Front Desk Supervisor to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. As a Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.Pay$18.00 - $18.00 / hourInformation on our comprehensive benefits package can be found at .What we offer Weekly payFree shift meal for local team members, or free daily meals available for team members in employee housingEmployee discounts - 30% off most itemsTraining and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwideNote: Additional benefits, including insurance and vacation, are available for eligible year-round positions at other Delaware North propertiesLife in Shenandoah National ParkLooking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails.Low-cost, recently updated dormitory housing available for $100/ week, including utilities and wi-fi, and free daily meals available for individuals who reside 50-plus miles from their worksiteFree rides to Luray for team members living in employee housingShared fire pit area for use in the dorm areaMeet guests and fellow team members from around the globeTons of outdoor activities, including camping, rock climbing, rappelling, cycling, fishing, and horseback riding What will you do?Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersCoordinate with housekeeping departmentCash handling experience preferred More about youAt least 2 years' experience in hospitality, front desk experience is preferredPrior supervisory experience preferredComputer literate in MS Office programs; some experience with property management systems preferredMust be fluent in English language both spoken and writtenNo college degree requiredShift detailsDaysEveningsHolidaysWeekendsWho we areShenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality — come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.